Overstock
Reviews and Complaints
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Verified Reviewer | Chicago, IllinoisUnhappy and furious
User's recommendation: Get exact descriptions and detail for the product you are buying. Connect with Pissed conusmer for help!
Used item received
User's recommendation: Please consider purchasing items from another cendod
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get what i order false representation
Preferred solution: Full refund
User's recommendation: do not buy anything from them
UNETHICAL
i ordered something from Overstock and it was supposed to be delivered in 3 days. It never arrived so the day after I called to see why?
They informed me it was on its way. A couple of days later I looked up tracking number and it shows it never shipped and when I called they said it had shipped but UPS lost it and would I like to order it again. They literally blamed UPS and threw them under the bus!! I told the rep that I have an emali from them showing it had been shipped.
SILENCE. I say I cant do business with unethical people please refund. Its been a week and today I called and they told me they are investigating the matter and I could expect refund in 5 days. Its been 3 weeks since I ordered.
DO NOT business with these people as they are beyond UNETHICAL. BTW not the first time --its my 2nd and last time.
I have all chats saved and phone calls so all can be validated. I have never seen such unethical behavior from a company.
- Are not ethical
Preferred solution: Full refund
User's recommendation: Dont shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot a happy person
Preferred solution: Let the company propose a solution
User's recommendation: Do not order furniture from Overstock.
Customer service
- Customer service and awful business practices
Preferred solution: Apology
Listed the wrong dimensions on the website, cost me hundreds
- Price sometimes
- Dimensions of products can be inaccurate
- Not take credit for their stupid mistakes
- Will screw you over on return policy
Preferred solution: Full refund
User's recommendation: Avoid at all costs they will not own their mistakes and will rob you for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaWrong sizes merchandise rug
User's recommendation: Do not order from Overstock unless you are prepared to lose a lot of money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaWrong sizes merchandise rug and wrong color
User's recommendation: Don’t ever order from Overstock.com unless you are prepared to lose money!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChandelier came with a bad surprise
- Attractive merchandise at a reasonable price
- What could be worse than bedbugs
Preferred solution: Compensation for the money I spent getting rid of bedbugs brought in on Overstock chandelier
User's recommendation: Not all bad, but you are taking your chances.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hillsboro, OregonYou have not sent my return labels
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComputer contamination by Overstock
- Seem to have products you really want
- Website issue overstock contaminated my computer with pop up ads
Preferred solution: Let the company propose a solution
User's recommendation: avoid shopping at overstock unless you want your computer contaminated with annoying pop up ads
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off $250! PLEASE READ My Christmas is ruined and overstock denys mistake
I ordered my wife diamond stud earrings for Christmas. (Yes I know it dumb to order Jewelry off the internet) But my leg is broke and I cannot drive which I explained to the Overstock rep.
Now I do not know how many of you are married but I have been so for 21 years. Early in that time my wife made it clear she hates white gold with a passion. Since I want to keep my manhood I ordered her earrings in yellow gold set earrings. Yes I know you guessed Overstock sent white gold.
When I went to return them representative claimed I selected white gold and would have to pay the return fees. I explained that was not possible after 21 years. I ask the rep from cat-man-doo (or wherever overstock is hiring slave labor for 5 cents a day) if he was married and if he would make that mistake? Dead silience for 30 seconds and then "you will have to pay the fees sir" no I apologize but or Overstock sucks so you must pay.
I told (no I did not yell nor was I rude in case your wondering.) very well but you have lost a customer. Then the jerk had the nerve to say "Merry Christmas" before cutting line.
Preferred solution: Provide me with a full refund and some kind of discount or monetary compensation. You sent the earrings late so I do not have time to replace them before Christmas.
User's recommendation: Avoid Overstock go to Amazon or Walmart.com instead. They make mistakes too but at least they fix them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaImpossible to reach and get the parts I need to set up my new headboard. Frustrated. Barbara Ames
User's recommendation: Bad customer service
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I had the opposite experience with Holden. I thought he was very helpful and he resolved my issue swiftly