Overstock - Bait and Switch

7 of 66 Overstock reviews

I thought this a reputable company, but now that I see to post a review I understand that is NOT the case!

What a lowlife company this is. I placed an order on 3-21, and they offered a pillow with two color choices - both show available.I completed my order and have printed the confirmation.

Good thing I cut/pasted a screen-print showing the color and such ordered. They shipped the other color, and then blamed me. Customer service was A JOKE (thanks Kevin for NOTHING), sent me an email confirmation that I never received, showing alternate order info, and Kevin would avoid direct questions and help.

You folks allowed me to order what I needed and switched to what you had - bottom line!I WILL NEVER ORDER FROM THEM AGAIN, AND WILL TELL EVERYONE I KNOW!

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Website
Reliability
Customer service
Exchange, Refund and Cancellation Policy
Staff
More

  • What I liked
      No items
  • What I disliked
    • Website
    • Customer service
    • Return policy due to seller error
    • Attitude of retarded customer care
    • Slow shipment

Reason of review:
poor cust service, bait and switch, wait time and online chat
Preferred solution:
the product i ordered. if not, then a significant reduction in price
Monetary loss:
$150
Product or service
Pillow Perfect Loveseat Cushion
Review category
Furniture and Decor
review #819952 by

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