Overstock
Reviews and Complaints

The only reason I am giving 3 stars is that I have ordered $1000s of items from Overstock over the years, and the majority have been great. I have even recommended Overstock to others.
However, if you ever receive a damaged item and need help returning something --- that's where the trouble begins.
I am completely at a loss as to why it is so difficult to process a return.

My very first attempt to return this item was 20 August 2022, the day the damaged range hood arrived. It is now 7 September 2022, and I have yet to have this issue resolved after repeated attempts on my part to do so.
After being an Overstock customer since at least 2011, this will be the last item I purchase from Overstock. And at this point, I am considering contacting the Better Business Bureau, the San Diego County District Attorneys Office Consumer Protection Unit, the California Attorney Generals Office, and proceeding with a formal complaint through my attorney.
I have contacted Overstock over four times now to get this range hood picked up from my house, returned, and money refunded.
As I mentioned when I contacted Overstock customer support the previous three times regarding receiving this damaged range hood:
The box arrived with holes, tears, dents, etc. The range hood is dented on both the left and right sides.

I offered to provide images each time.
We have since purchased the exact same range hood from a local Lowes store, and upon unboxing that range hood, we recognized that I had, in fact, been shipped a previously returned range hood from Overstock. We know this as when we unboxed the range hood from Lowes, we saw all the extra packing material protecting the hood that did not exist in the box shipped from Overstock.
So not only was I shipped a previously returned hood from Overstock, it was not packaged properly and arrived damaged. I have no idea at this point if it was already damaged before being shipped to me, if it was damaged during shipment to me, or both.

But this is entirely unacceptable.
I have provided the photos, as requested, screenshots from my initial attempt at requesting a return, and chat sessions from my previous chats. I also have photos showing how the range hood from Lowes was packaged as compared to how the range hood from Overstock was packaged.
Absolutely, some of the worst customer service I have received from a company.

I have never experienced such bad customer service and some I deal with it all the time. I ordered several furniture items.During the order process there was no option for me to enter, review, or change a shipping address.

I did not realize this until the order was finalized. I immediately called Overstock and was instructed to cancel the order, change the shipping address in my account, and then re-order the items. Basically, the customer service option of "address change" is a fake. I did all that.

Then I received shipping notifications and the items were still going to the wrong address. Again, I called customer service. I endured a long lecture about how it was my responsibility to check the shipping address, despite the fact that the option was not available during check-out and I had changed it in my account! The person then checked my account and said "Oh, your payment method is PayPal and for payPal we always use the PayPal billing address as the shipping address." My question as to why that would be received no answer.

I was then told, I needed to work out any change of addresses with the shipping carriers myself. And that both FedEX and UPS were utilized. Well, I didn't have that time to spend and I would have had to pay both carriers to change the shipping address. So I asked for a return and refund.

I received two return labels for 3 boxes.

They also did not include pick up so I had to move several large furniture items to a UPS store in a car that would not really fit them, hence the need to have them shipped to the correct address in the first place. Needless to say, I will never order anything from Overstock ever again.

Overstock failed to put their third part return policy in full view on their site. I purchased a chandelier which did not fit my space.

When I called to identify how to return it since no directions are sent. I was told since it came from a third party vendor none of the return of $100 would be paid unless it was broken. The company is ripping off customers by using third party companies who won't pay the return shipping. I have to pay $100 return cost for a $300 chandelier that does not fit in my space.

If it was broken they would pay it ? How does that help me? I wonder how many people are not honest and break the item just to get the shipping back for free. So sorry for me.

Again the return policy does not match Overstock return policy in general and is not readily visible on their web site. I would have never purchased this if I knew it I had to pay the shipping back.

So many of the other sites I use do provide free shipping back to return. I will not be using Overstock again for purchased no matter the price since their customer service people did not wish to help me even a little !!!

I placed an order on 5/12/23. All went well.

Today I decided to go into my account and I noticed that my credit card was kept I file. I tried to take it off and it wouldnt allow me so I called customer service. She tells me that it cannot be done that is stays on there for a minimum of 4 yrs so I asked her to close out my account. She first said she couldnt and then she says she will sent me a link to cancel my account.

I follow the prompts to close account thinking Im good. An hour later I get an email telling me that they cant close out my account for a minimum of 4 yrs for tax purposes. I get a second email asking me to take a survey about my experience with customer service so I figure great I will give them a terrible review. After I hit submit it took me to the website and I noticed that there were 2 items in my cart.

I click on the cart and see 2 items totaling 1700.00. Which I never put in my cart. Now I know I am in trouble.

I had to call my credit card company and have them cancel the card and issue a block from anything overstock ever tries to place on my account. This company is so gross.

Ordered a Chaise and I received two set of arms but not the Chaise(having four arms with the missing body of the Chaise is hilarious now that the ordeal is over). I did a chat with Overstock and told them that the order should not show as being delivered when I did not get the complete order yet.

I had to end the chat because the Bloke was not listening. I ring Overstock and spoke to a young lady. I repeated the same information at least 10X, and she did not understand the situation. For my sanity, I had to end the call.

I looked at the shipping paperwork and contacted the Company that shipped the Chaise. The Lady told me two boxes were delivered, so I needed to ring Overstock for any further issues. I phoned back the same Company, received another young lady. She took the time to listen, and it was discovered that I received a double of the same arms, but not the Chaise.

She resolved the delivery mayhem in less than two hours, and in three days I received all the parts to put the Chaise together. I wrote a review on Overstock and gave it a 4* but discussed the experience so that others would know what they may go through.

Overstock did not post it because they want review on only the product and not the experience as well. I feel that Overstock just want pretty reviews because typically the product itself is not bad, it is the poor experience that comes with the product that people should also be aware of in order to make the decisionn to buy or not to buy..