Resolved
Angela G CA

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: $1,894.32 Range hood arrived damaged, trying for weeks to get refund.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 13, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Sep 13, 2022

Edit: Still waiting for carrier to pick up range hood.

Updated by user Sep 13, 2022

Edit: Refund pending in my account as of today, 13 September 2022.

Original review Sep 07, 2022
The only reason I am giving 3 stars is that I have ordered $1000s of items from Overstock over the years, and the majority have been great. I have even recommended Overstock to others.
However, if you ever receive a damaged item and need help returning something --- that's where the trouble begins.
I am completely at a loss as to why it is so difficult to process a return.

My very first attempt to return this item was 20 August 2022, the day the damaged range hood arrived. It is now 7 September 2022, and I have yet to have this issue resolved after repeated attempts on my part to do so.
After being an Overstock customer since at least 2011, this will be the last item I purchase from Overstock. And at this point, I am considering contacting the Better Business Bureau, the San Diego County District Attorneys Office Consumer Protection Unit, the California Attorney Generals Office, and proceeding with a formal complaint through my attorney.
I have contacted Overstock over four times now to get this range hood picked up from my house, returned, and money refunded.
As I mentioned when I contacted Overstock customer support the previous three times regarding receiving this damaged range hood:
The box arrived with holes, tears, dents, etc. The range hood is dented on both the left and right sides.

I offered to provide images each time.
We have since purchased the exact same range hood from a local Lowes store, and upon unboxing that range hood, we recognized that I had, in fact, been shipped a previously returned range hood from Overstock. We know this as when we unboxed the range hood from Lowes, we saw all the extra packing material protecting the hood that did not exist in the box shipped from Overstock.
So not only was I shipped a previously returned hood from Overstock, it was not packaged properly and arrived damaged. I have no idea at this point if it was already damaged before being shipped to me, if it was damaged during shipment to me, or both.

But this is entirely unacceptable.
I have provided the photos, as requested, screenshots from my initial attempt at requesting a return, and chat sessions from my previous chats. I also have photos showing how the range hood from Lowes was packaged as compared to how the range hood from Overstock was packaged.
Absolutely, some of the worst customer service I have received from a company.
View full review
Loss:
$1894
Pros:
  • Large selection of items
  • Easy to shop online
Cons:
  • Customer service
  • Return policy
  • Return procedure

Preferred solution: Full refund

User's recommendation: Buyer beware if you need to return an item or need a refund for a damaged item.ov

Dennis K Ges

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

would give 0 stars if could. Purchased light fixture which I was happy with, however after purchase, found same same fixture on Memorial Day sale $37.00 less in price.Contacted customer service & was told since I purchased it on sale, they would not honor the new sale price & it was over the alloted 7 day grace period (by 2 days that is). They have lost me & my friends & family as customers.

View full review
Loss:
$37
Cons:
  • Terrible customer servive

Preferred solution: Price reduction

Anonymous
map-marker Marina, California

Worst customer service ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have never experienced such bad customer service and some I deal with it all the time. I ordered several furniture items.During the order process there was no option for me to enter, review, or change a shipping address.

I did not realize this until the order was finalized. I immediately called Overstock and was instructed to cancel the order, change the shipping address in my account, and then re-order the items. Basically, the customer service option of "address change" is a fake. I did all that.

Then I received shipping notifications and the items were still going to the wrong address. Again, I called customer service. I endured a long lecture about how it was my responsibility to check the shipping address, despite the fact that the option was not available during check-out and I had changed it in my account! The person then checked my account and said "Oh, your payment method is PayPal and for payPal we always use the PayPal billing address as the shipping address." My question as to why that would be received no answer.

I was then told, I needed to work out any change of addresses with the shipping carriers myself. And that both FedEX and UPS were utilized. Well, I didn't have that time to spend and I would have had to pay both carriers to change the shipping address. So I asked for a return and refund.

I received two return labels for 3 boxes.

They also did not include pick up so I had to move several large furniture items to a UPS store in a car that would not really fit them, hence the need to have them shipped to the correct address in the first place. Needless to say, I will never order anything from Overstock ever again.

View full review

User's recommendation: Choose Other Options Every Single Time

Anonymous
map-marker Arlington, Washington

Poor service no direct person to talk to sent to another site which they charge you to us

No customer services line to talk to an agent. Sent to a site that charges to to resolve the the issue .

This is a poor way to do do business . I will never do business with Overstock again. I give a 0 rating for Overstock. I am missing to end caps to my bed .

They werent in the box . Please provide extra end caps as was listed in the instructions to the bed.

View full review
Scott H Ppm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not satisfied

Claim no responsibility after 30 days when you are told your order will be shipped in 3 to 4 weeks late

View full review
Cons:
  • Ordered item that was out of stock

Preferred solution: Deliver product or service ordered

User's recommendation: Never use overstock

Anonymous
map-marker Rowlett, Texas

Receiving credit on return

I was to get in store credit for a grey and white vanity. #130.90 I believe.

I haven't seen it yet. Thank you Like

View full review

User's recommendation: Good

Dana T Nga

Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 11, 2023

Overstock uses third party sellers who require return shipping to be paid by the customer and it can be very expensive. They do not readily post this on their site at the point of sale and despite my appeal to them Overstock will not help defray the cost of my return because it is in good condition!

Original review Apr 11, 2023
Overstock failed to put their third part return policy in full view on their site. I purchased a chandelier which did not fit my space.

When I called to identify how to return it since no directions are sent. I was told since it came from a third party vendor none of the return of $100 would be paid unless it was broken. The company is ripping off customers by using third party companies who won't pay the return shipping. I have to pay $100 return cost for a $300 chandelier that does not fit in my space.

If it was broken they would pay it ? How does that help me? I wonder how many people are not honest and break the item just to get the shipping back for free. So sorry for me.

Again the return policy does not match Overstock return policy in general and is not readily visible on their web site. I would have never purchased this if I knew it I had to pay the shipping back.

So many of the other sites I use do provide free shipping back to return. I will not be using Overstock again for purchased no matter the price since their customer service people did not wish to help me even a little !!!
View full review
Loss:
$300
Pros:
  • Prices reasonable
Cons:
  • Poor customer service

Preferred solution: Return shipping label paid to return the item

User's recommendation: Do not shop at Overstock

Anonymous
map-marker Tampa, Florida

Scam artist

I placed an order on 5/12/23. All went well.

Today I decided to go into my account and I noticed that my credit card was kept I file. I tried to take it off and it wouldnt allow me so I called customer service. She tells me that it cannot be done that is stays on there for a minimum of 4 yrs so I asked her to close out my account. She first said she couldnt and then she says she will sent me a link to cancel my account.

I follow the prompts to close account thinking Im good. An hour later I get an email telling me that they cant close out my account for a minimum of 4 yrs for tax purposes. I get a second email asking me to take a survey about my experience with customer service so I figure great I will give them a terrible review. After I hit submit it took me to the website and I noticed that there were 2 items in my cart.

I click on the cart and see 2 items totaling 1700.00. Which I never put in my cart. Now I know I am in trouble.

I had to call my credit card company and have them cancel the card and issue a block from anything overstock ever tries to place on my account. This company is so gross.

View full review

User's recommendation: Run….

Leona G Iuy

Received an order with no name

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Charged for something I didnt order. Return fee is rediculous. Never will I purchase anything from Overstock!!!

View full review
Loss:
$23

User's recommendation: Go elsewhere

Bibbie N

Want to know if you sent out my order yet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No answer to whether you shipped my purchase yet, I already paid for this purchase could you please just confirm shipment

View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Miami, Florida

Habitual fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

For at least the second time spanning years, initiations of unauthorized charges have necessitated cancelling a credit card number and reissuing.

View full review
Mannix Viu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

My refund

On the 8th of April you email me to say that that you had refunded my money to my card. As of today, my bank still has not received it.

I am trying to locate my funds. Please advise me as to the status of my money.

View full review

User's recommendation: Overstock has no problem charging promptly charging your account for a purchase, but It appear that they have no incentive to refund your payment when you cancel a purchase.I will really think long and hard before dealing with this company in the future.

Guytano R

Adding Reviews on Overstock is cumbersome

Ordered a Chaise and I received two set of arms but not the Chaise(having four arms with the missing body of the Chaise is hilarious now that the ordeal is over). I did a chat with Overstock and told them that the order should not show as being delivered when I did not get the complete order yet.

I had to end the chat because the Bloke was not listening. I ring Overstock and spoke to a young lady. I repeated the same information at least 10X, and she did not understand the situation. For my sanity, I had to end the call.

I looked at the shipping paperwork and contacted the Company that shipped the Chaise. The Lady told me two boxes were delivered, so I needed to ring Overstock for any further issues. I phoned back the same Company, received another young lady. She took the time to listen, and it was discovered that I received a double of the same arms, but not the Chaise.

She resolved the delivery mayhem in less than two hours, and in three days I received all the parts to put the Chaise together. I wrote a review on Overstock and gave it a 4* but discussed the experience so that others would know what they may go through.

Overstock did not post it because they want review on only the product and not the experience as well. I feel that Overstock just want pretty reviews because typically the product itself is not bad, it is the poor experience that comes with the product that people should also be aware of in order to make the decisionn to buy or not to buy..

View full review
Pros:
  • Good items
Cons:
  • Poor customer service

Preferred solution: Nothing, just want people to see what they have to go through.

User's recommendation: Hang up the phone or chat if it is not a Rep from North America on the other linen

JULIA M Mzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I submitted the tax exemption certificate as required but did not get my tax back. I was told by an agent that someone would contact me in 48 hours but no one did.

They have a lot of talk but NO action to compliment the talk. Until they make me whole I will never recommend or buy anything from them again.

View full review
Loss:
$102

Preferred solution: Price reduction

Anonymous
map-marker Clifton Park, New York

Total mixup of last purchase.

After 4/5? Phone calls finally resolved. Have purchased from them in past and was happy with purchases.

View full review