Contact Overstock Customer Service
Overstock Phone Numbers and Emails
Toll-Free Number:
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(800) 843-2446
Customer Service:
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(833) 895-1554
General Info:
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(385) 257-9241SMS
Headquarters:
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(801) 947-3100
Overstock Emails:
Overstock Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Overstock is 8008432446. 80% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Overstock may ask you for the following information to identify you as a customer: first and last name, order id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Overstock is 8008432446. 80% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Overstock may ask you for the following information to identify you as a customer: first and last name, order id or email.
People call Overstock mainly because of return/ replace, request for information, shipping and delivery.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Overstock is customercare@overstock.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Overstock Website:
Overstock Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday-Friday: 9:00am - 9:00pm EST
Saturday-Sunday: 9:00am - 8:00pm EST
How Good is Overstock's Customer Service?
Summary of Overstock Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Overstock?
Shipping and Delivery Question:
- “Received a package from you”
- “Package delivered to wrong address picture in ups nt my home”
- “Where is my package”
Return/ Replace Question:
- “A return”
- “Return”
- “Pick up returned merchandise”
Request for Information Question:
- “Check on a order”
- “Why did my order get canceled”
- “Inquiry”
Product/ Service Question:
- “Damaged item”
- “Defect on order”
- “Bed broke”
Payments and Charges Question:
- “Wanting a copy of my payments for a year”
- “Need payment info”
- “Pay bill”
Activation/ Cancellation Question:
- “Need order cancelled.”
- “Cancel auto pay”
- “Cancel an order”
Refund Question:
- “Refund”
- “Refund never completed.”
- “Want a refund”
Account Question:
- “Account isdue”
- “Account”
- “Would like to open an account”
Cards Question:
- “Credit card”
- “Need a credit card”
- “Make credit card payment”
Staff Question:
- “Customer service”
- “Service plan 3 yr.”
- “Extremely poor customer service”
Website/ Application Question:
- “I'm trying to order men's fragrance. Having trouble with your website I.”
- “Application”
- “Website not working”
Employment Question:
- “Pay off amount with statement receipt”
- “Pay off amount”
Other Question:
- “Bad mattress”
- “Price change in cart”
- “Ordering problems”
Compare Overstock To
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