Contact Overstock Customer Service
Overstock Phone Numbers and Emails
Toll-Free Number:
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(800) 843-2446
Customer Service:
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(833) 895-1554
General Info:
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(385) 257-9241SMS
Headquarters:
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(801) 947-3100
Overstock Emails:
How to Contact Overstock?
Most Popular Number:
| Total calls: 1 511 | Issues resolved: 98 | Last call: Jan 20, 2025 |
Overstock Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Overstock Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Overstock is 8008432446. 80% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Overstock may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Overstock Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Overstock is 8008432446. 80% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Overstock may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Overstock mainly because of request for information, return/ replace, shipping and delivery.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Overstock is customercare@overstock.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Overstock Website:
Overstock Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday-Friday: 9:00am - 9:00pm EST
Saturday-Sunday: 9:00am - 8:00pm EST
Overstock Customer Service Reviews
Overstock uses an email to tell about a return. Here's the part that is confusing from one of mine.
Product Price $101.48
Product Discount -$24.71
Your Refund $61.39
Obviously, the subtracting the discount from the price comes equals $76.77, not $61.39 (or for the other 3 boxes $62.31, $62.32, & $62.32).
So I called their customer care.
The person was very patient and helpful in describing what the actual numbers were - thanks.
Turns out $101.48 is the item's original price without any discounts or coupons -- not the $90.32 I paid. So in the return Overstock subtracted from the $101.48 the coupon & return UPS shipping cost (4 boxes at $14.46 each). Only they didn't show the math on the email. Therefore, the credit to my account was actually the total of the $62.39, 62.31, 62.32 & 62.32 and that is correct at $248.34.
So if I haven't lost you with the math...
I spent a lot of my time trying to figure out what happened then had to spend 1/2 hour on the phone with the agent just getting to the numbers on the email.
Therefore, Overstock just put the actual numbers on the email, and maybe you wouldn't have lost me and wasted my time. Also spent the cost of your agent's time unnecessarily!
It was a bit time-consuming and I had to be passed from one person to another, but it did get done. I have now sent back the product that was sent in error.
How Good is Overstock's Customer Service?
Summary of Overstock Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Overstock?
Shipping and Delivery Question:
- “Did not receive my order”
- “Missing order”
- “Delivery problem”
Request for Information Question:
- “I would like to know what is in the shipment i am waiting for”
- “To see about my purchase”
- “Question about a purchase i want to make”
Return/ Replace Question:
- “Return damaged items”
- “Return Item”
- “A return”
Product/ Service Question:
- “Defective mattress”
- “Complain”
- “Broken product”
Payments and Charges Question:
- “Credit card out of date used”
- “Wanting a copy of my payments for a year”
- “Need payment info”
Activation/ Cancellation Question:
- “Need order cancelled.”
- “Cancel auto pay”
- “Cancel an order”
Account Question:
- “Need to reset my password”
- “Account isdue”
- “Account”
Refund Question:
- “Refund”
- “Refund never completed.”
- “Want a refund”
Cards Question:
- “Stolen card”
- “Credit card”
- “Need a credit card”
Staff Question:
- “Customer service”
- “Service plan 3 yr.”
- “Extremely poor customer service”
Website/ Application Question:
- “I'm trying to order men's fragrance. Having trouble with your website I.”
- “Application”
- “Website not working”
Employment Question:
- “Pay off amount with statement receipt”
- “Pay off amount”
Other Question:
- “Order not complete”
- “No instructions w the merchandise sent”
- “I put an order in today and it’s not in there any longer”
Compare Overstock Customer Service To
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