Skip to content
  • Login

Contact Overstock Customer Service

Overstock Phone Numbers and Emails

Toll-Free Number:

  • (800) 843-2446
Call customer service
Send Message

Customer Service:

  • (833) 895-1554

General Info:

  • (385) 257-9241
    SMS

Headquarters:

  • (801) 947-3100

Legal:

  • (801) 559-3816
    Privacy Inquiries

Overstock Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Overstock?

Most Popular Number:

(800) 843-2446
Total calls: 1 493 Issues resolved: 97 Last call: Nov 4, 2024

Overstock customer service phone number is 1-833-895-1554. Contact Overstock customer care via phone to speak to a company representative in person and address your inquiries about available products (jewelry, home improvement, clothing, rugs etc) and new arrivals, get updates on discounts and special offers, request a return or exchange, or change the delivery address. The longest wait times are usually on Monday, so it’s better to avoid calling the company on this day.

If you don’t have time to call, sending an email is a good alternative. Overstock email for reaching out to the customer service department is customercare@overstock.com. Please allow the team 3-4 business days to address your email request.
If you seek to contact the legal department, drop an email at dpo@overstock.com. If you are an active social media user, message Overstock on Instagram, Facebook, Twitter, or YouTube.

The company is headquartered in Utah. Overstock address for the main office is 799 West Coliseum Way, Midvale, Utah 84047, United States. To get in touch with the support team via regular mail, to send documents or inquiries and requests, send your correspondence directly to the HQ.

Overstock support phone line operates Monday through Friday from 9 am to 9 pm EST. On Saturday and Sunday, the line is available from 9 am to 8 pm EST. The operation hours can change during the holiday season. To get more information on holiday exceptions, please contact the customer care team.

Overstock website doesn’t have a live chat or online inquiry form. However, customers can use a virtual chatbot to find answers to the most popular questions. To use the chatbot, go to the “Contact Customer Care” page and click the chat button in the lower right corner of the page. Then, follow the tips given.

Overstock Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Overstock is 8008432446. 80% of consumers used this number to address their issues and concerns.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Overstock may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›
PissedConsumer Club

Contact Information

Overstock Website:

Overstock Help Center:

Corporate Office Address:

Overstock.com
799 West Coliseum Way
Midvale, Utah 84047
United States

Other Info (opening hours):

Hours:

Monday-Friday: 9:00am - 9:00pm EST

Saturday-Sunday: 9:00am - 8:00pm EST

More contact details

Overstock Rating Based on 222 Reviews

Rating details

1.7
more details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Overstock's Customer Service?

Vanessa Qbo
Vanessa Qbo
Feels Disappointed | Aug 06, 2024

Ok, but couldn’t really help. Said I have to wait for a response

Read full quote
Michael E Hlh
Michael E Hlh
Feels Disappointed | Jan 16, 2024

Not that good

Read full quote
Sandra E Jgg
Sandra E Jgg
Feels Neutral | Jan 01, 2024

Three months ago I ordered some artwork that was custom-made oil paintings. One was called the umbrella and the other was called the scholar. I have not received these and I’m not getting any emails telling me when they will be arriving. However, I did talk to the lady on the phone a couple weeks ago and she said that they would be sending it out on Friday and I should’ve gotten it on Tuesdayand that was over a week ago I don’t have a tracking number or shipping number or anything and it was from overstock art it was on October 14. It was ordered. Why can’t I seem to get any help

Read full quote
Mattox Tim
Mattox Tim
Feels Satisfied | Sep 02, 2023

Thank you I will know better when we hang the chandelier
My only recommendation for you & others(Pottery Barn where we ordered our other one) is that when you sell the chandelier you include light bulbs or put it in BOLD letter that they are not included & make it easy to add to order.
Thanks

Read full quote
Romario Hnv
Romario Hnv
Feels Satisfied | Aug 18, 2023

Very helpful, and efficient. It was nice to actually speak to a human, and not a machine.

Read full quote
Garry Zaf
Garry Zaf
Feels Satisfied | Jul 12, 2023

I was able to resolve my issue on the first phone call. So I am satisfied.

Read full quote

Summary of Overstock Customer Service Calls

1.9K TOTAL
CALLS
04:20 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Overstock?

Shipping and Delivery Question:

  • “Delivery problem”
  • “Wrong item”
  • “Received a package from you”

Return/ Replace Question:

  • “A return”
  • “Return”
  • “Pick up returned merchandise”

Request for Information Question:

  • “I am checking when your king split top green sheets set will be available.”
  • “Check on a order”
  • “Why did my order get canceled”

Product/ Service Question:

  • “Broken product”
  • “Broken item”
  • “Damaged item”

Payments and Charges Question:

  • “Wanting a copy of my payments for a year”
  • “Need payment info”
  • “Pay bill”

Activation/ Cancellation Question:

  • “Need order cancelled.”
  • “Cancel auto pay”
  • “Cancel an order”

Refund Question:

  • “Refund”
  • “Refund never completed.”
  • “Want a refund”

Account Question:

  • “Account isdue”
  • “Account”
  • “Would like to open an account”

Cards Question:

  • “Credit card”
  • “Need a credit card”
  • “Make credit card payment”

Staff Question:

  • “Customer service”
  • “Service plan 3 yr.”
  • “Extremely poor customer service”

Website/ Application Question:

  • “I'm trying to order men's fragrance. Having trouble with your website I.”
  • “Application”
  • “Website not working”

Employment Question:

  • “Pay off amount with statement receipt”
  • “Pay off amount”

Other Question:

  • “Claiming and other”
  • “Cushion order”
  • “Have problem on line”

Compare Overstock Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Houzz
stars-rating-fill
1.6 out of 5
Write a review
Do you have something to say about Overstock? What happened? What can we help you with?
Submit review Don't show this popup