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Summary of Overstock Customer Service Calls

31 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
04:39 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Overstock to Ask about:

Shipping and Delivery:

  • “I received the wrong item that I was replacing”

Return/ Replace:

  • “Need Proper address for return was given the wrong address”

Payments and Charges:

  • “Payment issue”

Other:

  • “Missing package”
  • “Product defect”
  • “Never receive my package”

About Overstock

Top 5 Overstock Services

Shipping Service, Customer Care

Top 5 Overstock Products

Website, Account

Top 5 Likes about Overstock

Idea of purchasing from them

Top 5 Dislikes about Overstock

Customer service, Website, Customer service does not try to help the customer, Customer service and delivery, Slow shipment

Summary

Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.

Overstock reviews and complaints

Overstock is ranked 401 out of 4394 in E-commerce category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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