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Summary of Overstock Customer Service Calls

37 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
04:14 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Overstock to Ask about:

Payments and Charges:

  • “Cant get my discount”
  • “Payment issue”

Shipping and Delivery:

  • “Wrong address delivery”
  • “I received the wrong item that I was replacing”

Return/ Replace:

  • “Return an item bought on walmart.com that is from overstock”
  • “Need Proper address for return was given the wrong address”

Activation/ Cancellation:

  • “Cancel order”

Other:

  • “Missing package”
  • “Product defect”
  • “I have never purchased a computer or anything online so I'm so skeptical I wanted to speak to someone that can help me with the process”

Overstock Rating Stats

1.8 out of 5 stars
based on 39 reviews
See all 102 reviews

Rating stats

  1. 21 reviews
  2. 7 reviews
  3. 9 reviews
  4. 2 reviews
  5. 0 reviews

About Overstock

Top 5 Overstock Services

Shipping Service, Customer Care

Top 5 Overstock Products

Website, Account

Top 5 Likes about Overstock

Idea of purchasing from them

Top 5 Dislikes about Overstock

Customer service, Website, Customer service does not try to help the customer, Customer service and delivery, Slow shipment

Summary

Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.

Overstock reviews and complaints

Overstock is ranked 400 out of 4263 in E-commerce category

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Overstock Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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