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I contacted Live chat customer service after 1.5 hours of chat still no resolution. Gravely disappointed!

Unacceptable "customer service" received damaged broken headboard. Since the frame is metal and a welded piece came detached, it is not an easy fix. I was just expecting ,"We are sorry, we will get a new one out and you can return the damaged product" Got excuses of why they can 1) only process a refund after they send me a return shipping label, I repack the WHOLE bed ( I no longer have boxes) Then I can reorder online and wait 10 days for order to process.

BUYER BEWARE READ REVIEWS. I wish I had read " yelp, facebook, BBB, consumer affairs (and the list goes on) BEFORE I ordered from overstock.

Monetary Loss: $170.

Company wrote 0 private or public responses to the review from Dec 14, 2013.
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If it was that important to you, why not just call instead of chat? Jeez, who chats for over $100 mistake on their part?

Why shouldn't they want you to pack up the bed and return the damaged item? Sure, they sent out a damaged item, but your post is pretty dummb

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