I ordered a couch from Overstock.com and was promised free shipping. It two weeks before the couch was even shipped, and then the shipping company transferred it to a local company for final delivery.
The local company ignored my repeated phone calls for several days as to the status of delivery; although they were supposedly doing a "final inspection", given the defects I subsequently found they obviously didn't inspect much. The local company finally called me back and I arranged for delivery on a Thursday between 12 and 4 p.m. (they don't deliver on weekends, and they don't provide an exact delivery time). They were supposed to call me 30 minutes before delivery so I could go home from work.
Instead of doing so they arrived unannounced at 11:00 a.m. and then wondered why I wasn't there. They eventually returned at noon and dumped the couch in the lobby of my condo building. Apparently Overstock considers this "standard" delivery; to have an item delivered to your doorstep, or even inside, you have to pay a lot extra.
Assembling the couch was difficult, as the assembly instructions were for a different product and the screws that were provided were cheap and frequently broke. My power drill wasn't powerful enough to get all of the screws in, and I therefore had to call a handyman to get the legs put on the couch.
There is a tear in the leather in one place and a stain in another. Overstock is indifferent to all of these problems.
This reviewer shared experience about poor customer service and wants this business to issue a partial refund as the author lost $150. The author is overall dissatisfied with Overstock and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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