Pamela C Hfm

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Verified Reviewer
| map-marker Ashburn, Virginia

Merchandise Nevwr Received

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Overstock - Merchandise Nevwr Received

I ordered a bracelet on 9-18/24. I never received and the tracking # is bogus.

When I attempted to contact via email you never sent a code my email so I could hit send. Terrible service.

I would like a refund.

Curata 925 Sterling Silver Italian Unisex 8mm Bismark Chain Bracelet (Choice of 7" or 8") - White - 7 Inch

SKU: 230137**-**0-000

$64.79

Fulfilled September 18, 2024 Track shipment UPS #1Z01A1R903530****0 1

$64.79

Pamela D. Carter

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User's recommendation: Don’t shop overstock

Elizabeth B Zyn

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Verified Buyer
|

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Verified Reviewer

I ordered an outdoor table and 4 chairs in November 2022. The chairs are all rusted on the bottom. I wrote to their return email and was told to pack them up and send back at my expense. I paid 486.13

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Overstock - I ordered an outdoor table and 4 chairs in November 2022. The chairs are all...
Overstock - I ordered an outdoor table and 4 chairs in November 2022. The... - Image 2
Overstock - I ordered an outdoor table and 4 chairs in November 2022. The... - Image 3
Overstock - I ordered an outdoor table and 4 chairs in November 2022. The... - Image 4

An outdoor table and chairs should not rust, even if they're not yet 2 years old. I paid $486.13 only to have all the legs on the chairs rust.

They advised me to pack them up and return them at my expense. Are they kidding? What a great return policy.

So, essentially, I am out $486.13. I will never order anything from them again, and I warn you to check the return policy before you order.

View full review
Loss:
$486
Cons:
  • Impossible return policy

Preferred solution: Full refund

Toni M Upy

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Verified Reviewer

Horrible experience and still going on after 2 months!

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I ordered a vanity. It was delivered in a timely manner.

There was only one person handling this delivery. The item weighed over 300 lbs, so naturally, he was unable to bring it into the house, and he barely managed to get it to the house. Upon opening it, I found that the top was broken. I packaged it back up and immediately called customer service.

Everything seemed scripted. They assured me that it would be picked up within 5 to 10 business days. Ha! It's been 2 months now and two other pick-ups have been scheduled, with the same results - no call, no shows!

I can't get my money back until they pick it up.

Customer Service only offers scripted emails. I am so over this!

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Loss:
$1200
Pros:
  • Quick delivery
Cons:
  • Difficulty with returns

Preferred solution: Full refund

User's recommendation: BEWARE!!

Azlynn L

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Verified Reviewer

Libertas Institute

Hi, my name is Azlynn LeFevre. I wanted to introduce myself.

I work with Libertas Institute Utah as their Community Outreach Coordinator Specialist. Right now, we are trying to reach out to companies to see what they look for in their hiring process. If you have time to talk about this, please feel free to contact me either at abuglette25@***.com or by my number 385-666-****. If you have any questions, don't hesitate to reach out to me!

I can't wait to hear from you soon. Thank you, Azlynn LeFevre.

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Preferred solution: I would like to speak to someone on your hiring team, about your hiring processes, hiring qualifications etc.

Annette M Syq

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Verified Reviewer

Be careful as you may be ordering from someone other than overstock and returns are painful.

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First, the automated system does not work properly. When you contact Overstock via phone, they ask you to input your phone number, but they don't recognize it.

Then they ask you to enter your order number, but they don't recognize that either.

Secondly, I placed an order for two tops and they were too small. I attempted to return them and was told that they were purchased through a different company. I didn't think I was purchasing through a different company.

A company called Cellular Only? For clothing? They informed me they had sent a message requesting a shipping label for me. This communication happened after one week of emailing Overstock about the return.

They don't make it easy.

You should be able to return items automatically online, print out a shipping label, and drop it off at your local post office or UPS. Overstock needs to change this policy, otherwise, I will not be purchasing any more products since I don't know who I'm purchasing from.

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Cons:
  • Poor automated phone system
  • Not easy to return

Preferred solution: Full refund

User's recommendation: Make sure you call them before you purchase anything. Make sure it is directly from them and not through another seller. If you need to return something, it will be a big pain and it will take forever.

Anonymous
map-marker Boiling Springs, South Carolina

Check on a order

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Couldn't find my order eventhough I had an order number Never updated me about my order. Apparently my order was delivered to wrong address.

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User's recommendation: Beware of shopping there

Jeffrey W Lnf

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Verified Reviewer

We were charged a return fee for returning the wrong product

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We ordered Sunbrella Chaise Lounge Cushions. Instead we were sent a different brand, with the tags torn off.

We checked with Sunbrella and they said they were not their product and should return them. When we did, we were charged by BedBath&Beyond (Overstock) for the return.

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Loss:
$27

Preferred solution: Full refund

Penelope M Izx

I had a credit with Overstock and they were taken over by bed Bath and beyond and now I can only use my credit and my rewards if I apply for another credit card which I don’t want to do I can’t get re

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The company should have sent me a check for the balance of credit that I had on my account but instead they told me when I tried to order that my account was closed and then allowed for another automatic payment to come out so Im not happy with how bed and bath is handling things Used to always be really happy with Overstock but I was just gonna use my credit and buy lawn furniture or something and I couldnt even do that because I had to reapply for another credit card so even though they owed me money and still do so I was given their bank of Comenity Bank and I have to call them and hassle to get my money back that Overstock had. Im very unhappy and will not recommend this company to any of my friends. Sorry.

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Loss:
$250
Pros:
  • Use to love this site
Cons:
  • Merged with bed and bath and screwed up my account
  • Bed and bath should have sent it to me
  • I have to call your bank to get my money back

Preferred solution: My rewards and check for credit on my account

User's recommendation: I have no recommendations for friends other than the story you just heard they closed my account kept my credit and I have to go to their bank in order to get reimbursed

Nicole H Eeu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Service plan 3 yr.

Overstock - Service plan 3 yr.

Phone number was invalid. I need help with what to do about my countertop dishwasher not working for an unknown reason. I've tried everything save for trying to tear the whole thing apart.

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Preferred solution: Replacement or help fixing it via per service plan

Rose B Wcu

Wrong sheets again

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I ordered queen size sheets they sent me king size sheets I re-ordered and now they sent me split sheets. I did not order split sheets.

I want regular queen size sheets this will be the third time I have to order please. Could you get me information on how I can send all these sheets back so I can get the correct sheets.

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Loss:
$250
Pros:
  • Nice sheets wrong size and wrong queen sheets
Cons:
  • Soft

Preferred solution: Full refund

User's recommendation: I don’t know yet

Rachele W Rff

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Verified Buyer
|

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Verified Reviewer

"All Things Home For Less" is their slogan. Should be "All Things Home at a HUGE Markup".

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I purchased a Nestl deep pocket sheet set from Overstock in 2021 and loved them. They fit super well, were soft, never moved or slipped off, and had this feature I LOVED where the straps that help hold the fitted sheet on are 2 different colors (black for one end of the bed and white for the other) so you can easily get the sheet on correctly on the first try.

The only thing that I didn't love was the color, which was more orange than red, so I finally decided to order a new set from the same link to ensure I got the same exact sheets, only in a different color.

The sheets were $52.99, but I got a coupon that brought them down to $39.74 before tax. It was a bit odd when I received the sheets because my favorite feature (the black and white straps) were no more. I compared the new set to the old set and also found that while the old set had the Nestl logo on all the tags, the new set had no logo or brand name whatsoever. I searched for a contact number or email to contact Overstock, but all they list is a number to text, which I did.

An hour and a half passed from the time that the text said I would be sent to a live representative and when someone presumably responded and I had fallen asleep during that time, so the request timed out. It did, however, finally give me an email address as well as a phone number. I tried the email first, on 4/24, so I could include the photos that showed the differences. I also emailed Nestl to ask if they had removed these features from their sheets.

Nestl responded first, on 5/3, and indicated there had been no product changes from 2021 through today and to reach out to the seller directly.

As of today, 5/5, I still had not gotten a response from Overstock, so I sent a follow-up email before remembering that a number had also been provided, so I reached out that way. The rep indicated that he could tell it was the same product because they had gotten it from the same 3rd party manufacturer, Sanders Collection. First I told him that it made no sense to me why they would order a Nestl profuct from anyone other than Nestl and then I looked up Sanders Collection while on the call. They are a bedding company in NY and they have 5 brands listed on their website that they sell, none of which are Nestl.

He gave me a contact number with an 847 area code, which matched where Sanders Collection is located in NY. For comparison, however, I also looked up Nestl while on the call and it gets a bit more interesting. The contact number he gave me for Sanders Collection matches Nestl almost exactly, with the only difference being the 1st two digits in the center section of the number are transposed, while only the area code matches Sanders Collection. Now, out of further curiosity, I tried to go through the process of ordering the exact same sheets I had just purchased from Overstock and got quite a surprise: the sheet set, when bought directly from Nestl, is only $29.50 with no discount applied.

The Overstock rep started to squirm a bit and first indicated that they probably charge shipping that would make it about the same.

No, they do not charge anything for shipping. Then he indicated that the 3rd party manufacturer most likely marks up the product price a bit for profit (which is why it makes no sense that they would involve a 3rd party). When I pointed out that they are supposed to be a discount site that sells items for LESS and I purchased an item at a 44% markup instead, he offered me a refund. Since it's taken me so long to get a hold of anyone there, I've now had the sheets 2.5 weeks and they're on my bed.

I don't even have the package anymore. So then he offered me a coupon on a future order. I told him not to bother because now that I know how much they actually markup the items they are selling at a supposed "discount", I will never shop there again.

I highly recommend trying to price check any item you may be looking at on Overstock directly on the manufacturer's website, as the price will probably be significantly less.

Also, I'm fairly certain, based on the tags on these new sheets, combined with the information Nestl provided, and now finally comparing the detail on the pillowcases in the set sold on Nestl compared to the set I got from Overstock, that I also got a fake item at a 44% markup, so I imagine most of their other items are not the real deal as well.

I've ordered the sheets again, this time from Nestl (where I wasn't even charged tax, so $29.50 is all I paid). I bet I find their logo on these sheets.

View full review
Loss:
$43
Cons:
  • Upcharge
  • Even after discount
  • False advertising

Preferred solution: They offered me a refund, but it took 2.5 weeks to reach them and by now I've been using the sheets, so I can't return. I was offered a coupon, but now I won't purchase from them again. I want to warn shoppers.

User's recommendation: Check any item you are wanting to buy on Overstock on the manufacturer's site to see if it's the same item and whether you're getting a discount or markup at Overstock.com

Clare M Csy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My power recliner I purchased is not working.

Overstock - My power recliner I purchased is not working.

Read above. Need it fixed or replaced.

Received it late June 2021.

Should not be broken. Power recliner dead.

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Preferred solution: Full refund

User's recommendation: Beware

Shirley H Ktd

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Verified Reviewer

Scams

I was thrilled when Bed Bath and beyond had there clearance sale posted on Facebook. What I thought was the company was people using the sale to extort money from consumers.

I tried tracking them down but most are overseas.

I got as far as a Company called Asiabill which processed one of the payments. Nothing so far. I regret being one of the people that got scammed. I don't expect overstock to do anything or make good on the sales.

I lost 124.00 while not a lot I would rather have my purchases.

Just thought I would give you a heads up it is still hoing on yesterday I found several that were fake using other companies names..

I have been telling everyone not to fall like I did. Being a senior is no excuse but it all looke legit.

Thank you for listening.

When will overstock start selling the mdse.?

Shirley Howard

Winston Salem N.C

View full review
Loss:
$124
Pros:
  • I like the site but still to high for me

Preferred solution: Nothing this was not there fault. Just wanted to let them know scammers are using the bbb ad to steal. From consumers this is happening on Facebook.

Jazlin Skk
map-marker New Orleans, Louisiana

I hate to rate it the way I feel now

I am still waiting for you guys to send me a replacement headboard, support boards for headboard, and the support rails that hold the mattress. I have a claim report and have sent in pictures upon delivery of bed.

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Resolved
Scott H Ppm

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Verified Reviewer
| map-marker Newport News, Virginia

Resolved: Didn't get all the order

Updated by user Jul 31, 2023

Company resolved the issue.

Original review Jul 01, 2023

Kitchen island arrived with out stools. Was told they shipped separately. 3 to 4 weeks.Now a month later I am told it's past 30 days and they may have to charge me for the stools.

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User's recommendation: Don't order from overstock

Mike J Whc

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Verified Reviewer
| map-marker Phoenix, Arizona

Got a piece of *** artificial grass rake with no type of instructions with it. Should have been easy as he'll though. Handle does not lock into place. Threw the *** thing in the garbage .

I just *** explained it to you. The artificial grass rake I got is a piece of *** The handle does'nt lock in place

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User's recommendation: Don't buy from overstock.com

About

Summary

Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.

Overstock reviews and complaints

Overstock is ranked 524 out of 2755 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISAMasterCard

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