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Overstock will not return item from market place seller

Overstock will not return item from market place seller
Overstock will not return item from market place seller
Overstock will not return item from market place seller
Overstock will not return item from market place seller
I purchased a 70.9 console table and other items that amounted to almost $1000. In this climate, times are hard and people don't have money to just throw away like that. Anyway, the console arrived, and we took one piece out and measured it, and it was too long, so I...
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ID
#3529619 Review #3529619 is a subjective opinion of poster.
Pros
  • No pros at the moment
Cons
  • Not take credit for their stupid mistakes
  • Poor customer service & cancellation policy
  • Awful business practices and terrible company
Loss
$200
Preferred solution
Full refund

Wrong address

Put wrong address on the package and customer service was useless in resolving. I called multiple times and was told that the package was enroute to the wrong address. The agent was unhelpful and rude. Now I have to wait until the package gets to ups and then call back so they can then reroute it to the correct address.
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ID
#3834478 Review #3834478 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Status of reimbursement

Overstock - Status of reimbursement
Overstock - Status of reimbursement
Overstock - Status of reimbursement
Overstock - Status of reimbursement
I was supposed to be reimbursed in full for damages leather ( faded) chesterfield sofa $1700.00 to overstock card and made new purchase of 3023.39 new chesterfield to be put on credited overstock card and par differebce

User's recommendation: To have a lot of patience.

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ID
#3816931 Review #3816931 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$1700
Preferred solution
Full refund

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New Reviewer

Over priced return shipping

Original review updated by user Jul 28, 2022
Their name should be Over Priced not Over Stocked. This was my first purchase from Over Stock and the item color was off from what was shown so I returned. The return was easy to do. Little did I know that my purchase of $230 I would only be refunded $60 because of the...
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ID
#3802310 Review #3802310 is a subjective opinion of poster.
Location
Windsor, California
Cons
  • Return shipping
Loss
$141
Preferred solution
Full refund of return shipping cost. Misrepresented the cost of return.

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New Reviewer

About a UPS pick up

Overstock promised to pick up this table in 2 days. I've had this table for a couple of weeks. The facility where I live is demanding that it get removed please help.
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ID
#3784809 Review #3784809 is a subjective opinion of poster.
Location
Rancho Santa Margarita, California
Preferred solution
Full refund
New Reviewer

It stained when I stepped on it

I purchased a rug with circular patterns on it. The white part stained right when I stepped on it, and I couldn't get the stain out! I bought this because it was a good deal, but I will never buy anything with white that I have to step on again!

User's recommendation: Do not buy anything with white in it if you have to step on it!

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ID
#3752478 Review #3752478 is a subjective opinion of poster.
Pros
  • Seem to have products you really want
  • Attractive merchandise at a reasonable price
  • Shipment came on time
Cons
  • Delivery takes too long
  • Deliver something other than what you order
  • Quality of product is poor and many mistakes made in order
Loss
$10
Preferred solution
Apology

The website had one price and when I put it n my cart another price showed up

Overstock - The website had one price and when I put it n my cart another price showed up
I want to purchase a above ground pool and I checked the website everyone has some prices, but overstock had a pool for $698.99 but when I went to put it in my cart to purchase it, my cart shoe a must higher price when I called customer service they cannot help me, so they gave me the text number when I text the information to the lady she could not do anything about the price that was on the website, so she did not help me n all kind away, all she did was consistent that I pay the much price
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ID
#3745486 Review #3745486 is a subjective opinion of poster.
Location
Carriere, Mississippi
New Reviewer

Over TWO MONTHS WAITING FOR RESOLUTION!!

I ordered patio furniture spent over 20 hrs on phone, texts and emails, over two months Received three out of four boxesaccording to OVERSTOCK, 4th box was returned as undeliverable! Not hard to believe as one of the three boxes received was partially opened due to lack of rape. They keep saying I have to deal with the CHINESE company directlyChinese company goes from: all was delivered..u explain return to..u pay for shipping back the return boxes!!!

User's recommendation: Ask if product is coming from China: DONT BUY!!

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ID
#3714194 Review #3714194 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
I want to have three boxes picked up or tell me I can dispose of it: HUGE CLUTTER in my garages!
New Reviewer

Couldn’t complete order inline

Had a problem ordering online. My order was placed promptly an efficiently by phone. I could not have been more pleased! The girl, Deana I think, was excellent and got every detail of my order right. Thank you!
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ID
#3702995 Review #3702995 is a subjective opinion of poster.
Location
Portland, Oregon

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New Reviewer

I am waiting on a refund for a concealed order for over 9 days

Where is my refund, I was promised it would happen today and I would recieve a call verifying it was recieved and neither has happened.
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ID
#3688714 Review #3688714 is a subjective opinion of poster.
Location
Bluefield, West Virginia

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New Reviewer

NuLoom Boho multicolor rug - 9x12

Hi! I was about to place my order but realized the sale price has increased overnight. Yesterday it was $254.24 and today it is $303.37. What happened overnight while it was in my cart for $49.13 less and how can I get yesterdays price? Thanks! Valier Barricklow
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ID
#3638161 Review #3638161 is a subjective opinion of poster.
Location
Garland, Texas

Pick up

Nothing got solved same issues repeated. Vanity had missing paint now I cant get picked up. Poor quality poor service.

User's recommendation: Never ever order from overstock.

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ID
#3625417 Review #3625417 is a subjective opinion of poster.
Location
Tarpon Springs, Florida
New Reviewer

Totally screwed this order up!

Overstock - Totally screwed this order up!
Original review updated by user May 30, 2022
This is the second time in two years that when we tried to order cushions for our patio set they were either not in stock after the order was placed and they took our money OR for some unknown reason we were accused of initiating a return on the cushions WITHOUT even receiving them. They totally f$@d this order up. Then they apologize and say sorry for the mishap . Meanwhile we have 2 out of the 8 cushions and still freaking waiting . Oh they did give a 15% discount for the trouble! Oh big deal!! Will not be using this company ever again once this order and problem is resolved

User's recommendation: Stay away!

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ID
#3622724 Review #3622724 is a subjective opinion of poster.
Location
Southampton, New York
Pros
  • Sorry no pros
Cons
  • Delivery takes too long
  • Customer service
Preferred solution
Deliver product or service ordered

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New Reviewer

Defective/broken product

Overstock - Defective/broken product
Overstock - Defective/broken product
Last year, on March 14, I bought 6 chairs (order #33343****) at Overstock.com. And this weekend (05/15) we had a terrible experience, the leg of one of the chairs broke of nowhere, injuring my friend who fell to the ground. I contacted them to make sure they were aware...
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ID
#3586011 Review #3586011 is a subjective opinion of poster.
Loss
$856
Preferred solution
Return

Never have, I ever seen a company reverse a refund 7 months later never even received

I've been a Overstock card holder for years now and can honestly say no problems till last year. However, I can't say that now nor would I suggest anyone for that matter to open a Overstock account! Several orders were completely messed up all happened around the time,...
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ID
#3582856 Review #3582856 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • No pros at the moment
Cons
  • Fact that overstock steals peoples money
  • Will screw you over on return policy
  • I could keep going

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New Reviewer

UPS Third Party Account for Edvivi Waypoint warehouse

Overstock - UPS Third Party Account for Edvivi Waypoint warehouse
Overstock - UPS Third Party Account for Edvivi Waypoint warehouse
UPS recently billed us $633.95 for 15 parcel shipments. I attached the list with this email. They were supposed to be billed to your UPS account# 4F4030, PostalCode#84104. However UPS says "Bill To Account Number is Cancelled" . Could you please verify your account 4F4030 is still valid? and also please advise how to work with UPS to correct these charges. Or we need to get reimbursement from Overstock?
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ID
#3582070 Review #3582070 is a subjective opinion of poster.
Location
Stafford, Texas
Loss
$634
Preferred solution
UPS recently billed us $633.95 for 15 parcel shipments that were supposed to be billed to your account# 4F4030 with UPS, However UPS says "Bill To Account Number is Cancelled". Could you please verify your account 4F4030 is still valid?

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