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Overstock

Overstock

www.overstock.com
What is your customer experience with Overstock?

Overstock Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Overstock has a 1.6 star rating from 172 reviews, with only 36% likely to recommend; most feedback is unfavorable and cites delays, billing and unresolved issues.

Key Takeaways for Future Customers

  • Check recent Overstock reviews and order confirmations carefully before purchasing.
  • Expect potential delays and difficulty reaching customer service for order status.
  • Document emails and request a refund proactively if items are missing or wrong.

Negative Feedback / Risk Areas

  • Frequent Overstock customer complaints about poor customer service and long hold times.
  • Many reports of missing, wrong or damaged items and challenging returns.
  • Customers report billing issues and slow or missing refunds.

Positive Feedback

Some customers received on-time shipments and occasional helpful agents; a few issues were eventually resolved.

View full overview ›

Media from reviews

Overstock - Never received my order
A scam using Overstock.com page but a different bogus website.A scam using Overstock.com page but a different bogus website. - Image 2Overstock - 50 inch tv ripoffOverstock - 50 inch tv ripoff - Image 2Overstock - 50 inch tv ripoff - Image 3Overstock - Wrong color and defective
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Diana C Cbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want a live person to talk to about my order

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I want a live person to talk to about the order they sent me that is the wrong color. I ordered grey wicker with blue cushions and got yellow wicker that is very ugly.

Preferred solution: A replacement in the right color

View full review
Craig c Vso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Never received my order

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AI Highlights
  • - Order placed in October; wants delivery now or a full refund.
  • - If no reply by end of week, I will contact the Better Business Bureau.
Overstock - Never received my order

I placed an order in October. I want my order now or a full refund.

I'm tired of messing with you people. If I do not hear anything by the end of the week, I'm contacting the Better Business Bureau and turning it over to them.

Loss:
$150
Cons:
  • Scam all the way buyers beware

Preferred solution: Full refund

User's recommendation: It's all a scam don't waste your money

View full review
Brenda G Yit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Farmington, Missouri

Website will not let me sign in

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I tried to call, and they dropped the call on me! Chanel, I can't get on the website, and I can't talk to a person on the telephone. What am I supposed to do?

View full review
Resolved
Marie D Nmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

Resolved: Where is my furniture?

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AI Highlights
  • - Furniture never shipped from the warehouse after 12 days.
  • - It will take 2 business days to determine shipment timing.
Updated by user Dec 27, 2025

Company fixed the issue and I have been provided with product or service ordered. Reshipped original order and it arrived.

Do not purchase from Overstock if you need the item in a certain timeframe. Follow up is slow and cumbersome.

Original review Dec 11, 2025

So, it appears that the furniture never shipped from the warehouse, 12 days after the order was placed. It will take 2 business days for them to check with the warehouse to determine when or if I will get the shipment.

This service is antiquated; why does it take 2 days to determine if they sent the package?

Who knows if or when it will appear? More to come, I am sure.

Cons:
  • No fast solution
  • Too slow to determine any solution

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from them if you expect it to be shipped promptly or arrive when they say it will

View full review
Kevin F Toq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southbridge, Massachusetts

Terrible customer service

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Ordered a necklace on 12/24. Delivery date listed as 12/26.

Now is 12/29 and order marked as delayed? Called customer service for clarification a couple of times, they are CLUELESS!!!

User's recommendation: Stay away

View full review
Resolved
Carolyn H Goi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ordered, paid for, received item (power recliner) price with taxes $825.

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AI Highlights
  • - There was no order acknowledgment or number.
  • - No response from Overstock & Beyond; no order found for the recliner; only UPS labels on the boxes.

After I placed the order, I never received an acknowledgement or anything with an order number. I have called, chatted, and sent letters to the big guys at Overstock & Beyond.

I never heard back on the letters, and no one I contacted can find any order for the recliner. I have contacted my credit card company, and they are trying to see what they can do on their end.

I don't know what I'll have to do if there's a problem during the warranty period. All I have so far are the UPS labels that were on the boxes (photos).

Preferred solution: Paperwork that shows order number, confirmation email, etc.

User's recommendation: Think a whole bunch before ordering from Overstock.

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Josh M Fgk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Important

I placed an order but used the wrong email. I don't have access to it or remember it. I need to find a way to know the order status so I know when I will get it.

Loss:
$78

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure to check your email is correct before submitting

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Motunrayo A Axp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Katy, Texas

Rubbish company

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AI Highlights
  • - Carpet was beautiful but had stains.
  • - Returning it is impossible; a $206 return fee applies.
  • - They won't pick up; callbacks aren't returned.

The carpet was beautiful but it had stains. I tried to return it but it has been impossible.

Customer service wants to charge $206 to just to return it despite the stains. I asked them to pick it up but it has been weeks. I called numerous times and asked for a call back but they have refused to call me back.

Extremely disappointed. I am stuck with a carpet I can't use after paying almost $1000 for it.

Loss:
$953

Preferred solution: Full refund

User's recommendation: Never but from them

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Terri LS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

50 inch tv ripoff

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AI Highlights
  • - I was ripped off for a TV; Overstock was involved.
  • - I paid under Overstock's name; the order can't be found; screenshots show a China IP.
Overstock - 50 inch tv ripoff
Overstock - 50 inch tv ripoff - Image 2
Overstock - 50 inch tv ripoff - Image 3
Original review updated Jul 27, 2025

I got ripped off for a TV twice this week. Overstock was one of them.

Turns out people sell for Overstock. I paid this person or people using Overstock's name, and now I can't find my order. Overstock doesn't know about my order. I took screenshots of everything!

Update; I investigated thru my screenshots the actual IP that was using overstock.

I going a man in China.

Be had me blocked from his phone messages and emails already. Overstock wouldn't hello me do anything.

It's even their receipt.

View full review
Debborah Nni
map-marker Gilbert, Arizona

I have placed an order number 165428–112**** for electrical bike. I mistakenly gave in the wrong email. My correct email is Murphy 64@***.net. I had given them Murphy 64cix.net was incorrect. Also my

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I am wondering where this bike is. And I got hung up on after Ive been on the phone for 30 minutes.

My number is 480-748-****.

Please call me back. Its my grandsons birthday present.

User's recommendation: Well, if you’re gonna call, you’re gonna be on the phone for at least a half hour and then they’re gonna hang up on you. Not a good recommendation.

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Anonymous
map-marker Miami, Florida

Never got purchased item

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I bought a ninja creamer soft serve ice cream machine online beginning of October and 10 weeks later never got it they dont respond to my emails I guess they screwed me over

User's recommendation: Stay away from there online sales you will not ever get the items you nought

View full review
Jeff M Dws
map-marker Middletown Township, New Jersey

Received damaged item

Updated by user Dec 30, 2025

Avoid the initial purchase!!!

Updated by user Dec 16, 2025

Poor quality product and terrible customer service. Extremely bad automated system. No response from chat once established.Would you purchase from them again???

Original review Dec 15, 2025

Item received damaged. Created case number.

Still waiting for a response.

Customer support is very bad. Designed to frustrate, not help.

Preferred solution: Replace broken frame and mirror

User's recommendation: Avoid

View full review
Anonymous

A scam using Overstock.com page but a different bogus website.

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AI Highlights
  • - Paid via PayPal for a site that looked like Overstock.
  • - No tracking number provided.
  • - Contact email/site blocked as security threats; PayPal refunds.
A scam using Overstock.com page but a different bogus website.
A scam using Overstock.com page but a different bogus website. - Image 2

I ordered and paid for an item (with PayPal) from what was shown to be the Overstock website but never got a tracking number. The contact seller E-Mail, and website was shown and blocked as a security threat. PayPal says it .comis refunding my payment.

User's recommendation: check all the reviews and try to make sure the review is on the legitimate website and not a bogus one.

View full review
Ran M Hsf
map-marker Dallas, Texas

Order selection

Well, I would like an answer to my question. If I order the special of 3 sets of sheets for $129.00, can I get different colors, and how do I go about doing this online?

Preferred solution: I would like to buy the special of 3 Sets of Flex Split King Size Sheets in 3 different colors, however your website does not allow. Can I order it this way with a phone call to customer service??

View full review
Michael S Cxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my tires ?

AI Highlights
  • - Ordered 2 tires on 08/15/2025 and have not received them.
  • - No phone number to contact the company.
  • - Order number 202508****449429.

I ordered tires on 08/15/2025, and I have not received anything yet. I have not received my tires yet, and there is no phone number to contact your company. This is my confirmation number. Hello, I purchased 2 tires from your company a while ago, and I have not received them yet. Please advise.

760-518-****

Order number 202508****449429

Thanks, Michael

Preferred solution: Deliver product or service ordered

View full review
Stephanie E Ffa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Longstanding unresolved issue

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AI Highlights
  • - Item arrived without instructions.
  • - Multiple calls; promised emailed manual, didn't fit.
  • - Unboxed item can't be returned; refund requested.
Original review updated Jul 21, 2025

Original item, package arrived without instructions. Called OVERSTOCK 7 times...

different responses. Finally, on the 8th call, an OS 'supervisor' stated she would send the manual via email. I printed it, but per instructions, the manual didn't appear to match the product. I paid $80 for outside service to assemble.

They confirmed the wrong manual. Additional expense! Trouble... UNABLE TO RETURN (UNBOXED - I'M 78 YEARS OLD!!!) 142 MINUTES HOLD, 252 MINUTES HOLD TIME ON PHONE FOR C.S.

IS MORE THAN RIDICULOUS!!! I WANT A REFUND. I'LL TOSS THE ITEM!!! Overstock...

never again!!! DO NOT EXPECT ANY CUSTOMER SERVICE.

Loss:
$80
Cons:
  • Customer service non existent

Preferred solution: Full refund

User's recommendation: Just say NO!!! to this company and their affiliates. HORRIBLE RETAIL EXPERIENCE! 1 Star!!! GENEROUS JOKE!!!

View full review

About

Summary

Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.

Overstock reviews and complaints

Overstock is ranked 513 out of 4668 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISAMasterCard

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