Overstock
Overstock Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overstock has 1.7 star rating based on 228 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Overstock to a friend or colleague.
- Rating Distribution
Pros: Sorry no pros, Shipment came on time, Cons return.
Cons: Customer service, Unable to resolve any issue, Customer service t.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overstock has 1.7 star rating based on 228 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Overstock to a friend or colleague.
- Rating Distribution
Pros: Sorry no pros, Shipment came on time, Cons return.
Cons: Customer service, Unable to resolve any issue, Customer service t.Recent recommendations regarding this business are as follows: "DO NOT BUY FROM OVERSTOCK does not honor BBB Customers!", "Amazon, don’t buy anything from them", "Never purchase another item from them", "Don’t order from Overstock ever!", "Watch your return receipts and call Overstock customer care to explain the numbers.".
Most users ask Overstock for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE CUSTOMER SERVICE
Overstock acquired BED, BATH and BEYOND but does NOT honor
the gift cards that were purchased at BED, BATH AND BEYOND before they went out of business. WOULD NEVER purchase anything from OVERSTOCK just for that reason ALONE!!!
Horrible business practice!!! The best is when you call the customer service line and they answer BED, BATH and BEYOND-What a JOKE!!!
- Not getting my money back
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM OVERSTOCK does not honor BBB Customers!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
I purchased an overpriced rug for $266.00. I tried to get them to price match, as Amazon had the exact rug for $191.00.
Overstock didn't try to resolve my concerns or issues. It's really troubling to think that the company doesn't value loyal customers. I will never spend another dime with them, nor recommend them for anything.
It's horrible, plus I would have to pay to ship this monster back to them. Shaking my head.
- Great products
- Wont honor what they say or put in writing
Preferred solution: Price reduction
User's recommendation: Amazon, don’t buy anything from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
They lied, said they would match the price, now they say they can't. I'm stuck with this rug for $266.00 when Amazon has the same product for $191.00 - a ripoff.
The customer service is bad, but that's okay. They will never get my business again and I don't recommend doing business with a company that goes back on their word!
Preferred solution: Price reduction
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Unsatisfied customers
I purchased a rug for 266.00 and Amazon has the same identical rug for 192.00 first customers service tells me they can match the price at 9 am . Then send an email after 3:30 pm stating they cant.
Horrible customer service.
I dont recommend anyone shopping with this company! I have to send this rug back and pay for shipping horrible!!!
User's recommendation: Never purchase another item from them
Tampa, Florida
Out of the six items of furniture I ordered two were either defective or missing major parts! For the defective table that incorrectly manufactured they offered me $44 because they don’t have the part
They dont stand behind their products. They sell defective products and offer an amount that doesnt cover what I spent for the item.
User's recommendation: Don’t order from Overstock ever!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered an outdoor table and 4 chairs in November 2022. The chairs are all rusted on the bottom. I wrote to their return email and was told to pack them up and send back at my expense. I paid 486.13
An outdoor table and chairs should not rust, even if they're not yet 2 years old. I paid $486.13 only to have all the legs on the chairs rust.
They advised me to pack them up and return them at my expense. Are they kidding? What a great return policy.
So, essentially, I am out $486.13. I will never order anything from them again, and I warn you to check the return policy before you order.
- Impossible return policy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Merchandise Nevwr Received
I ordered a bracelet on 9-18/24. I never received and the tracking # is bogus.
When I attempted to contact via email you never sent a code my email so I could hit send. Terrible service.
I would like a refund.
Curata 925 Sterling Silver Italian Unisex 8mm Bismark Chain Bracelet (Choice of 7" or 8") - White - 7 Inch
SKU: 230137**-**0-000
$64.79
Fulfilled September 18, 2024 Track shipment UPS #1Z01A1R903530****0 1
$64.79
Pamela D. Carter
User's recommendation: Don’t shop overstock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Wrong item
Hey, I ordered a couch from your website and it arrived in two pieces. Is there any way I could get a refund or the rest of the couch?
Frankford, Delaware
Confusing email about return amounts
Overstock uses an email to tell about a return. Here's the part that is confusing from one of mine.
Product Price $101.48
Product Discount -$24.71
Your Refund $61.39
Obviously, the subtracting the discount from the price comes equals $76.77, not $61.39 (or for the other 3 boxes $62.31, $62.32, & $62.32).
So I called their customer care.
The person was very patient and helpful in describing what the actual numbers were - thanks.
Turns out $101.48 is the item's original price without any discounts or coupons -- not the $90.32 I paid. So in the return Overstock subtracted from the $101.48 the coupon & return UPS shipping cost (4 boxes at $14.46 each). Only they didn't show the math on the email. Therefore, the credit to my account was actually the total of the $62.39, 62.31, 62.32 & 62.32 and that is correct at $248.34.
So if I haven't lost you with the math...
I spent a lot of my time trying to figure out what happened then had to spend 1/2 hour on the phone with the agent just getting to the numbers on the email.
Therefore, Overstock just put the actual numbers on the email, and maybe you wouldn't have lost me and wasted my time. Also spent the cost of your agent's time unnecessarily!
User's recommendation: Watch your return receipts and call Overstock customer care to explain the numbers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong item. Won't take it back.
I was very excited about my bedding when it arrived, focusing on color, fabric softness, and weight. I threw it in the washer right away, only to discover when putting it on my bed that it was the wrong size.
I confirmed on my order confirmation email what I, in fact, ordered, and then also on the packaging where it confirmed that they sent the wrong size!! I sent photos. They will not stand behind it and refuse to refund my order, even though it is their error in sending the wrong item, which I proved to them. Their 'system' won't allow it.
This is ridiculous! Don't deal with this company.
- Some very good products randomly
- Very very poor or non existent customer service
Preferred solution: Full refund
Plainview, New York
Defective mattress
I am trying to get through to customer service about a problem I am having with my mattress.
I purchased the mattress several years ago and it is now sinking. It is under warranty.
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Verified Reviewer |
Ladson, South Carolina
Service acceptable
It was a bit time-consuming and I had to be passed from one person to another, but it did get done. I have now sent back the product that was sent in error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisoriented without being able to resolve
First of all, I can never log in to pay my bill through the Overstock website. I have to call the bank to make the payment every month.
I can never check my account status or its transactions. I call by phone and they resolve the issue for the moment, but then it's the same. I have a claim to make and they have never been able to do so. I need an explanation, at least for them to explain it to me, but nothing.
And the worst thing is that I contacted Bed Bath and Beyond and they don't speak Spanish. There are many things that affect consumers.
Preferred solution: Being able to speak to someone in Spanish, who can explain or clarify things to me, being able to log in to my Overstock page every month, like all my accounts, and see my transactions because I'm paying blindly.
User's recommendation: They should improve the login, or sign in, to the page, and they should have Spanish-speaking staff for customer service.
Boynton Beach, Florida
Order missing #147062
Appears to be delivered to wrong address- would like it for Xmas gift ordered 2 weeks ago. I found out on USPS tracking site that it was delivered to address in Houston_ company never contacted me. I reached out to them to inquire was told it was carrier error and my package would be on the way soon asked for tracking info but non given
User's recommendation: Poor customer service with no solution offered
About
Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.
Overstock is ranked 538 out of 3273 in Furniture and Decor category
USA, Canada
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