Overstock

First, the automated system does not work properly. When you contact Overstock via phone, they ask you to input your phone number, but they don't recognize it.

Then they ask you to enter your order number, but they don't recognize that either.

Secondly, I placed an order for two tops and they were too small. I attempted to return them and was told that they were purchased through a different company. I didn't think I was purchasing through a different company.

A company called Cellular Only? For clothing? They informed me they had sent a message requesting a shipping label for me. This communication happened after one week of emailing Overstock about the return.

They don't make it easy.

You should be able to return items automatically online, print out a shipping label, and drop it off at your local post office or UPS. Overstock needs to change this policy, otherwise, I will not be purchasing any more products since I don't know who I'm purchasing from.

The company should have sent me a check for the balance of credit that I had on my account but instead they told me when I tried to order that my account was closed and then allowed for another automatic payment to come out so Im not happy with how bed and bath is handling things Used to always be really happy with Overstock but I was just gonna use my credit and buy lawn furniture or something and I couldnt even do that because I had to reapply for another credit card so even though they owed me money and still do so I was given their bank of Comenity Bank and I have to call them and hassle to get my money back that Overstock had. Im very unhappy and will not recommend this company to any of my friends. Sorry.

I purchased a Nestl deep pocket sheet set from Overstock in 2021 and loved them. They fit super well, were soft, never moved or slipped off, and had this feature I LOVED where the straps that help hold the fitted sheet on are 2 different colors (black for one end of the bed and white for the other) so you can easily get the sheet on correctly on the first try.

The only thing that I didn't love was the color, which was more orange than red, so I finally decided to order a new set from the same link to ensure I got the same exact sheets, only in a different color.

The sheets were $52.99, but I got a coupon that brought them down to $39.74 before tax. It was a bit odd when I received the sheets because my favorite feature (the black and white straps) were no more. I compared the new set to the old set and also found that while the old set had the Nestl logo on all the tags, the new set had no logo or brand name whatsoever. I searched for a contact number or email to contact Overstock, but all they list is a number to text, which I did.

An hour and a half passed from the time that the text said I would be sent to a live representative and when someone presumably responded and I had fallen asleep during that time, so the request timed out. It did, however, finally give me an email address as well as a phone number. I tried the email first, on 4/24, so I could include the photos that showed the differences. I also emailed Nestl to ask if they had removed these features from their sheets.

Nestl responded first, on 5/3, and indicated there had been no product changes from 2021 through today and to reach out to the seller directly.

As of today, 5/5, I still had not gotten a response from Overstock, so I sent a follow-up email before remembering that a number had also been provided, so I reached out that way. The rep indicated that he could tell it was the same product because they had gotten it from the same 3rd party manufacturer, Sanders Collection. First I told him that it made no sense to me why they would order a Nestl profuct from anyone other than Nestl and then I looked up Sanders Collection while on the call. They are a bedding company in NY and they have 5 brands listed on their website that they sell, none of which are Nestl.

He gave me a contact number with an 847 area code, which matched where Sanders Collection is located in NY. For comparison, however, I also looked up Nestl while on the call and it gets a bit more interesting. The contact number he gave me for Sanders Collection matches Nestl almost exactly, with the only difference being the 1st two digits in the center section of the number are transposed, while only the area code matches Sanders Collection. Now, out of further curiosity, I tried to go through the process of ordering the exact same sheets I had just purchased from Overstock and got quite a surprise: the sheet set, when bought directly from Nestl, is only $29.50 with no discount applied.

The Overstock rep started to squirm a bit and first indicated that they probably charge shipping that would make it about the same.

No, they do not charge anything for shipping. Then he indicated that the 3rd party manufacturer most likely marks up the product price a bit for profit (which is why it makes no sense that they would involve a 3rd party). When I pointed out that they are supposed to be a discount site that sells items for LESS and I purchased an item at a 44% markup instead, he offered me a refund. Since it's taken me so long to get a hold of anyone there, I've now had the sheets 2.5 weeks and they're on my bed.

I don't even have the package anymore. So then he offered me a coupon on a future order. I told him not to bother because now that I know how much they actually markup the items they are selling at a supposed "discount", I will never shop there again.

I highly recommend trying to price check any item you may be looking at on Overstock directly on the manufacturer's website, as the price will probably be significantly less.

Also, I'm fairly certain, based on the tags on these new sheets, combined with the information Nestl provided, and now finally comparing the detail on the pillowcases in the set sold on Nestl compared to the set I got from Overstock, that I also got a fake item at a 44% markup, so I imagine most of their other items are not the real deal as well.

I've ordered the sheets again, this time from Nestl (where I wasn't even charged tax, so $29.50 is all I paid). I bet I find their logo on these sheets.

I was thrilled when Bed Bath and beyond had there clearance sale posted on Facebook. What I thought was the company was people using the sale to extort money from consumers.

I tried tracking them down but most are overseas.

I got as far as a Company called Asiabill which processed one of the payments. Nothing so far. I regret being one of the people that got scammed. I don't expect overstock to do anything or make good on the sales.

I lost 124.00 while not a lot I would rather have my purchases.

Just thought I would give you a heads up it is still hoing on yesterday I found several that were fake using other companies names..

I have been telling everyone not to fall like I did. Being a senior is no excuse but it all looke legit.

Thank you for listening.

When will overstock start selling the mdse.?

Shirley Howard

Winston Salem N.C