Overstock Reviews

Show reviews that mention
order customer service customer service item return refund delivery items money
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still waiting for Refund

Overstock - Still waiting for Refund
Overstock - Still waiting for Refund
Overstock - Still waiting for Refund
I have an order of Laptop on December 31, 2020. The order number is #32440****, the item is HP Z-Book15, 2 15.6 in. Refurbished Laptop- Intel Core i-5 4310M 4th Gen. 2.70 GHz 8 GB 500 GB HDD DVD- RAM Window 10 Pro 64-Bit, $395.00 + $35.06=$430.06. I have received the Cancellation on January 4th, 2021 And, I didn't receive my money back.

User's recommendation: Beware taking a long time.

View full review
ID
#2366792 Review #2366792 is a subjective opinion of poster.
Pros
  • I never received my order
Cons
  • Not getting my money back
Loss
$430
Preferred solution
Full refund

I never received my paid item.

I will never order from this company again. The delivery company used was not honest. Many excuses were made In delivering my item. Finally, an email received stating my item was delivered. A refund was received after waiting two weeks.

User's recommendation: Delivery mishap.

View full review
ID
#2735387 Review #2735387 is a subjective opinion of poster.
Location
Dover, Delaware

Wont delete my account

Delete my account, you cowards. Delete my account, you cowards. Delete my account, you cowards. Delete my account, you cowards.
View full review
ID
#2730364 Review #2730364 is a subjective opinion of poster.
Cons
  • Not delivering what they advertised
  • Fraud they perpetrated on me
  • Bad customer service attitude
New Reviewer

Return of mattress

Beginning- I ordered mattress, was supposed to be delivered in 10 days.. 4 weeks later no one would help me cancel order When I finally got someone to help I was immediately transfered to shipping company that said they only deliver on thursdays.. So overstock said I needed to accept delivery and use it.. if I didn't like it I could return.. slept 6 nights it was terrible.and called to return.. Apparently I was at 31 days and they can onlynever only return at 30 days
View full review
ID
#2686025 Review #2686025 is a subjective opinion of poster.
Loss
$900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
If I could give zero stars, I would. This company is a nightmare to work with. I wish I only knew all this information before purchasing from them. Everything I ordered was an inaccurate description, poor quality, and damaged. I ordered a dining table, dining bench,...
View full review
View full review
ID
#2679556 Review #2679556 is a subjective opinion of poster.
Cons
  • Product not as advertised
  • Supervisor would not talk to me
  • Will screw you over on return policy
Loss
$629
Preferred solution
Apology
New Reviewer

The chairs I ordered The chairs I purchased the holes Don’t match up. Not a good product. Not happy at all.

Chairs that I purchased are a piece of garbage. The holes dont match up they are made very poorly. Im not happy at all with my purchase.

User's recommendation: Not recommending.

View full review
ID
#2654775 Review #2654775 is a subjective opinion of poster.
Loss
$489
Preferred solution
Full refund
New Reviewer

Reorder

I had an item I was going to buy in my cart and someone purchased it and now there is no item in stock. Definitely upset
View full review
ID
#2649175 Review #2649175 is a subjective opinion of poster.
Preferred solution
The item as a gift
Overstock lack of response &;;;;;;;;; professional service Overstock Order # 33629XXXX Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress Lets review this order dilemma so that we have accurate information. (copies of email correspondence is...
View full review
View full review
ID
#2643292 Review #2643292 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
New Reviewer

Price difference

Good morning I purchased the item on May 31 the item did not arrive until June 17 as I was online today that item is not on sale I would like to receive the difference in what I pay for it and still cost at this time if not the item will be returned for a full refund the item has not been open its still in the package it is still sitting where the delivery man said it down which is in my garage thank you
View full review
ID
#2642973 Review #2642973 is a subjective opinion of poster.
Pros
  • Idea of purchasing from them
Cons
  • Supervisor would not talk to me
Loss
$400
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order shipped even after cancelled and won't pay return postage

I began to order a fan. I didn't finish ordering. I found the fan on another site at a much better price. I cancelled my Overstock order. Today they shipped it anywayeven though the transaction was never completed through PayPal. When I called, I was told that I never cancelled (I did), the transaction was completed (it wasn't) and they would not waive the $34.95 return shipping fee. I was denied speaking with a

User's recommendation: Do not buy from Overstock.com.

View full review
ID
#2606807 Review #2606807 is a subjective opinion of poster.
Service
Overstock Customer Care
Pros
  • Customer service
Loss
$35
Preferred solution
Return shipping at no cost.

Delivery

We had asked that the delivery be postponed till August or September and were told that that was going to happen. And then last week we found a delivery has been sent and will receive it in about a week. So nothing can be done about it now were just going to store it in a storage facility
View full review
ID
#2600544 Review #2600544 is a subjective opinion of poster.
Location
Pensacola, Florida

Want to hear from overstock

I called to arrange a return on one purchase and to intercept the delivery of a second order. The second order was not stopped but when it was delivered we had the delivery person take it back on the truck because we knew we didnt want it. I am waiting for communication about this and looking for my refund. Thank you
View full review
ID
#2571176 Review #2571176 is a subjective opinion of poster.
Location
Merrick, New York

I received my order and it's defective - I would like a replacement please

I was told by Overstock that I will be contacted as soon as my chosen item is back in stock. In the meantime, I have been credited for the defective item with no need to return it.
View full review
ID
#2568693 Review #2568693 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missed item from order

ordered [and paid for] 8piece bed set,received 7 piece bed skirt missing. As overstock have my e-mail address,name and details of delivery it shouldn't be hard to check the original order to see their mistake

User's recommendation: read customer reviews BEFORE making any purchases from this company.

View full review
ID
#2565904 Review #2565904 is a subjective opinion of poster.
Location
Leeds, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bed skirt missing

I ordered[and paid for]8piece bed set,received seven piece bed skirt missing,as they have my details[they e-mailed me asking for my e-mail address order number and name???]all these details they have from my order like banging my head on a brick wall. will never deal with this company again.

User's recommendation: read this company's customer reviews before purchasing from them.

View full review
ID
#2565891 Review #2565891 is a subjective opinion of poster.
Location
Leeds, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Purchased 8 piece bed in a bag

I purchased 8 piece bed in a bag[paid in advance] bed skirt missing not easy to get a response from this company they obviously have my name and e-mail address so should be able to solve this issue from my original order but oh no sent an e-mail asking for e-mail address and order number which right now I have misplaced .

User's recommendation: company asked for order number and e-mail address can't find order number which they must have and as they e-mailed me to ask for this info they could have sorted it at their end already having my name and e-mail address this is a ribbish company to deal with won't be using them or recommending them.

View full review
ID
#2558947 Review #2558947 is a subjective opinion of poster.
Location
Huddersfield, England

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article