Overstock Reviews and Complaints | overstock.com @ Pissed Consumer

Most helpful review

New Reviewer

Apr 30, 2022 Nina Y Ctr

Overstock will not return item from market place seller

1.4

I purchased a 70.9 console table and other items that amounted to almost $1000. In this climate, times are hard and people don't have money to just throw away like that. Anyway, the console arrived, and we took one piece out and measured it, and it was too long, so I...

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#3529619

Pros

No pros at the moment

Cons

Not take credit for their stupid mistakes
Poor customer service & cancellation policy
Awful business practices and terrible company

Loss

$200

Preferred solution

Full refund

Aug 08, 2022 PissedConsumer3834478 of Minneapolis, MN

Wrong address

1.0

Put wrong address on the package and customer service was useless in resolving. I called multiple times and was told that the package was enroute to the wrong address. The agent was unhelpful and rude. Now I have to wait until the package gets to ups and then call back so they can then reroute it to the correct address.

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#3834478

Location

Minneapolis, Minnesota

New Reviewer

Aug 02, 2022 Ida A Pja

Status of reimbursement

I was supposed to be reimbursed in full for damages leather ( faded) chesterfield sofa $1700.00 to overstock card and made new purchase of 3023.39 new chesterfield to be put on credited overstock card and par differebce

User's recommendation: To have a lot of patience.

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#3816931

Location

Miami, Florida

Loss

$1700

Preferred solution

Full refund

New Reviewer

Jul 28, 2022 Amy S Gzo

Over priced return shipping

1.0

Original review updated by user Jul 28, 2022

Their name should be Over Priced not Over Stocked. This was my first purchase from Over Stock and the item color was off from what was shown so I returned. The return was easy to do. Little did I know that my purchase of $230 I would only be refunded $60 because of the...

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#3802310

Location

Windsor, California

Cons

Return shipping

Loss

$141

Preferred solution

Full refund of return shipping cost. Misrepresented the cost of return.

New Reviewer

Jul 22, 2022 Joyce H Kza

About a UPS pick up

Overstock promised to pick up this table in 2 days. I've had this table for a couple of weeks. The facility where I live is demanding that it get removed please help.

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#3784809

Location

Rancho Santa Margarita, California

Preferred solution

Full refund

New Reviewer

Jul 11, 2022 Sandy H Jih

It stained when I stepped on it

I purchased a rug with circular patterns on it. The white part stained right when I stepped on it, and I couldn't get the stain out! I bought this because it was a good deal, but I will never buy anything with white that I have to step on again!

User's recommendation: Do not buy anything with white in it if you have to step on it!

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#3752478

Pros

Seem to have products you really want
Attractive merchandise at a reasonable price
Shipment came on time

Cons

Delivery takes too long
Deliver something other than what you order
Quality of product is poor and many mistakes made in order

Loss

$10

Preferred solution

Apology

Jul 09, 2022 PissedConsumer3745486 of Carriere, MS

The website had one price and when I put it n my cart another price showed up

1.0

I want to purchase a above ground pool and I checked the website everyone has some prices, but overstock had a pool for $698.99 but when I went to put it in my cart to purchase it, my cart shoe a must higher price when I called customer service they cannot help me, so they gave me the text number when I text the information to the lady she could not do anything about the price that was on the website, so she did not help me n all kind away, all she did was consistent that I pay the much price

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#3745486

Location

Carriere, Mississippi

New Reviewer

Jun 28, 2022 Melissa M Zij

Over TWO MONTHS WAITING FOR RESOLUTION!!

1.4

I ordered patio furniture spent over 20 hrs on phone, texts and emails, over two months Received three out of four boxesaccording to OVERSTOCK, 4th box was returned as undeliverable! Not hard to believe as one of the three boxes received was partially opened due to lack of rape. They keep saying I have to deal with the CHINESE company directlyChinese company goes from: all was delivered..u explain return to..u pay for shipping back the return boxes!!!

User's recommendation: Ask if product is coming from China: DONT BUY!!

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#3714194

Location

Denver, Colorado

Preferred solution

I want to have three boxes picked up or tell me I can dispose of it: HUGE CLUTTER in my garages!

New Reviewer

Jun 24, 2022 Shirley P Fyr

Couldn’t complete order inline

Had a problem ordering online. My order was placed promptly an efficiently by phone. I could not have been more pleased! The girl, Deana I think, was excellent and got every detail of my order right. Thank you!

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#3702995

Location

Portland, Oregon

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New Reviewer

Jun 20, 2022 Aubrianna Kfq

I am waiting on a refund for a concealed order for over 9 days

Where is my refund, I was promised it would happen today and I would recieve a call verifying it was recieved and neither has happened.

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#3688714

Location

Bluefield, West Virginia

New Reviewer

Jun 04, 2022 Valier B

NuLoom Boho multicolor rug - 9x12

Hi! I was about to place my order but realized the sale price has increased overnight. Yesterday it was $254.24 and today it is $303.37. What happened overnight while it was in my cart for $49.13 less and how can I get yesterdays price? Thanks! Valier Barricklow

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#3638161

Location

Garland, Texas

May 31, 2022 PissedConsumer3625417 of Tarpon Springs, FL

Pick up

1.0

Nothing got solved same issues repeated. Vanity had missing paint now I cant get picked up. Poor quality poor service.

User's recommendation: Never ever order from overstock.

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#3625417

Location

Tarpon Springs, Florida

New Reviewer

May 30, 2022 Robert C Nsy

Totally screwed this order up!

1.0

Original review updated by user May 30, 2022

This is the second time in two years that when we tried to order cushions for our patio set they were either not in stock after the order was placed and they took our money OR for some unknown reason we were accused of initiating a return on the cushions WITHOUT even receiving them. They totally f$@d this order up. Then they apologize and say sorry for the mishap . Meanwhile we have 2 out of the 8 cushions and still freaking waiting . Oh they did give a 15% discount for the trouble! Oh big deal!! Will not be using this company ever again once this order and problem is resolved

User's recommendation: Stay away!

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#3622724

Location

Southampton, New York

Pros

Sorry no pros

Cons

Delivery takes too long
Customer service

Preferred solution

Deliver product or service ordered

New Reviewer

May 17, 2022 Camila A Mmi

Defective/broken product

1.9

Last year, on March 14, I bought 6 chairs (order #33343****) at Overstock.com. And this weekend (05/15) we had a terrible experience, the leg of one of the chairs broke of nowhere, injuring my friend who fell to the ground. I contacted them to make sure they were aware...

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#3586011

Loss

$856

Preferred solution

Return

May 17, 2022 PissedConsumer3582856 of Charlotte, NC

Never have, I ever seen a company reverse a refund 7 months later never even received

1.2

I've been a Overstock card holder for years now and can honestly say no problems till last year. However, I can't say that now nor would I suggest anyone for that matter to open a Overstock account! Several orders were completely messed up all happened around the time,...

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#3582856

Location

Charlotte, North Carolina

Pros

No pros at the moment

Cons

Fact that overstock steals peoples money
Will screw you over on return policy
I could keep going

New Reviewer

May 16, 2022 MAX Z Fax

UPS Third Party Account for Edvivi Waypoint warehouse

UPS recently billed us $633.95 for 15 parcel shipments. I attached the list with this email. They were supposed to be billed to your UPS account# 4F4030, PostalCode#84104. However UPS says "Bill To Account Number is Cancelled" . Could you please verify your account 4F4030 is still valid? and also please advise how to work with UPS to correct these charges. Or we need to get reimbursement from Overstock?

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#3582070

Location

Stafford, Texas

Loss

$634

Preferred solution

UPS recently billed us $633.95 for 15 parcel shipments that were supposed to be billed to your account# 4F4030 with UPS, However UPS says "Bill To Account Number is Cancelled". Could you please verify your account 4F4030 is still valid?

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Price Affordability	2/5
Style and Design	2/5
Diversity of Products or Services	2/5
Location	2/5
Website	2/5

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