Overstock
Overstock Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overstock has 1.7 star rating based on 227 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Overstock to a friend or colleague.
- Rating Distribution
Pros: Sorry no pros, Shipment came on time, Cons return.
Cons: Customer service, Unable to resolve any issue, Customer service t.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overstock has 1.7 star rating based on 227 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Overstock to a friend or colleague.
- Rating Distribution
Pros: Sorry no pros, Shipment came on time, Cons return.
Cons: Customer service, Unable to resolve any issue, Customer service t.Recent recommendations regarding this business are as follows: "Don’t order from Overstock ever!", "Watch your return receipts and call Overstock customer care to explain the numbers.", "Poor customer service with no solution offered", "They should improve the login, or sign in, to the page, and they should have Spanish-speaking staff for customer service.", "Don’t shop overstock".
Most users ask Overstock for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Overstock Reviews
"Out of the six items of furniture I ordered two were either defective or missing major parts! For the defective table that incorrectly manufactured they offered me $44 because they don’t have the part"
They dont stand behind their products. They sell defective products and offer an amount that doesnt cover what I spent for the item. User's recommendation:...
Plainview, New York
Defective mattress
I am trying to get through to customer service about a problem I am having with my mattress.
I purchased the mattress several years ago and it is now sinking. It is under warranty.
Tampa, Florida
Out of the six items of furniture I ordered two were either defective or missing major parts! For the defective table that incorrectly manufactured they offered me $44 because they don’t have the part
They dont stand behind their products. They sell defective products and offer an amount that doesnt cover what I spent for the item.
User's recommendation: Don’t order from Overstock ever!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I ordered an outdoor table and 4 chairs in November 2022. The chairs are all rusted on the bottom. I wrote to their return email and was told to pack them up and send back at my expense. I paid 486.13
An outdoor table and chairs should not rust, even if they're not yet 2 years old. I paid $486.13 only to have all the legs on the chairs rust.
They advised me to pack them up and return them at my expense. Are they kidding? What a great return policy.
So, essentially, I am out $486.13. I will never order anything from them again, and I warn you to check the return policy before you order.
- Impossible return policy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Merchandise Nevwr Received
I ordered a bracelet on 9-18/24. I never received and the tracking # is bogus.
When I attempted to contact via email you never sent a code my email so I could hit send. Terrible service.
I would like a refund.
Curata 925 Sterling Silver Italian Unisex 8mm Bismark Chain Bracelet (Choice of 7" or 8") - White - 7 Inch
SKU: 230137**-**0-000
$64.79
Fulfilled September 18, 2024 Track shipment UPS #1Z01A1R903530****0 1
$64.79
Pamela D. Carter
User's recommendation: Don’t shop overstock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Wrong item
Hey, I ordered a couch from your website and it arrived in two pieces. Is there any way I could get a refund or the rest of the couch?
Frankford, Delaware
Confusing email about return amounts
Overstock uses an email to tell about a return. Here's the part that is confusing from one of mine.
Product Price $101.48
Product Discount -$24.71
Your Refund $61.39
Obviously, the subtracting the discount from the price comes equals $76.77, not $61.39 (or for the other 3 boxes $62.31, $62.32, & $62.32).
So I called their customer care.
The person was very patient and helpful in describing what the actual numbers were - thanks.
Turns out $101.48 is the item's original price without any discounts or coupons -- not the $90.32 I paid. So in the return Overstock subtracted from the $101.48 the coupon & return UPS shipping cost (4 boxes at $14.46 each). Only they didn't show the math on the email. Therefore, the credit to my account was actually the total of the $62.39, 62.31, 62.32 & 62.32 and that is correct at $248.34.
So if I haven't lost you with the math...
I spent a lot of my time trying to figure out what happened then had to spend 1/2 hour on the phone with the agent just getting to the numbers on the email.
Therefore, Overstock just put the actual numbers on the email, and maybe you wouldn't have lost me and wasted my time. Also spent the cost of your agent's time unnecessarily!
User's recommendation: Watch your return receipts and call Overstock customer care to explain the numbers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ladson, South Carolina
Service acceptable
It was a bit time-consuming and I had to be passed from one person to another, but it did get done. I have now sent back the product that was sent in error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent wrong item. Won't take it back.
I was very excited about my bedding when it arrived, focusing on color, fabric softness, and weight. I threw it in the washer right away, only to discover when putting it on my bed that it was the wrong size.
I confirmed on my order confirmation email what I, in fact, ordered, and then also on the packaging where it confirmed that they sent the wrong size!! I sent photos. They will not stand behind it and refuse to refund my order, even though it is their error in sending the wrong item, which I proved to them. Their 'system' won't allow it.
This is ridiculous! Don't deal with this company.
- Some very good products randomly
- Very very poor or non existent customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disoriented without being able to resolve
First of all, I can never log in to pay my bill through the Overstock website. I have to call the bank to make the payment every month.
I can never check my account status or its transactions. I call by phone and they resolve the issue for the moment, but then it's the same. I have a claim to make and they have never been able to do so. I need an explanation, at least for them to explain it to me, but nothing.
And the worst thing is that I contacted Bed Bath and Beyond and they don't speak Spanish. There are many things that affect consumers.
Preferred solution: Being able to speak to someone in Spanish, who can explain or clarify things to me, being able to log in to my Overstock page every month, like all my accounts, and see my transactions because I'm paying blindly.
User's recommendation: They should improve the login, or sign in, to the page, and they should have Spanish-speaking staff for customer service.
Boynton Beach, Florida
Order missing #147062
Appears to be delivered to wrong address- would like it for Xmas gift ordered 2 weeks ago. I found out on USPS tracking site that it was delivered to address in Houston_ company never contacted me. I reached out to them to inquire was told it was carrier error and my package would be on the way soon asked for tracking info but non given
User's recommendation: Poor customer service with no solution offered
Blue Ridge, Georgia
Return Item
Very unhappy with their return policy. After numerous attempts I never could find out how to return an item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible experience and still going on after 2 months!
I ordered a vanity. It was delivered in a timely manner.
There was only one person handling this delivery. The item weighed over 300 lbs, so naturally, he was unable to bring it into the house, and he barely managed to get it to the house. Upon opening it, I found that the top was broken. I packaged it back up and immediately called customer service.
Everything seemed scripted. They assured me that it would be picked up within 5 to 10 business days. Ha! It's been 2 months now and two other pick-ups have been scheduled, with the same results - no call, no shows!
I can't get my money back until they pick it up.
Customer Service only offers scripted emails. I am so over this!
- Quick delivery
- Difficulty with returns
Preferred solution: Full refund
User's recommendation: BEWARE!!
Denver, Colorado
Paid the account off,and they said they didn't get it,always talk to someone that cant understand.
Let people that understand about our bill talk,Telling them I got my bill in front of me.And I want it off my credit. And close my account, But they keep saying I owe them still. So I have to get a lawyer to take care of this bill.
Milwaukee, Wisconsin
Terrible, no knowledge of a charge that showed up on CC. No order conformation/
Terrible, no order confirmation. Got an email saying goods were delivered, nothing cane. ///very hard to reach in person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Libertas Institute
Hi, my name is Azlynn LeFevre. I wanted to introduce myself.
I work with Libertas Institute Utah as their Community Outreach Coordinator Specialist. Right now, we are trying to reach out to companies to see what they look for in their hiring process. If you have time to talk about this, please feel free to contact me either at abuglette25@***.com or by my number 385-666-****. If you have any questions, don't hesitate to reach out to me!
I can't wait to hear from you soon. Thank you, Azlynn LeFevre.
Preferred solution: I would like to speak to someone on your hiring team, about your hiring processes, hiring qualifications etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Be careful as you may be ordering from someone other than overstock and returns are painful.
First, the automated system does not work properly. When you contact Overstock via phone, they ask you to input your phone number, but they don't recognize it.
Then they ask you to enter your order number, but they don't recognize that either.
Secondly, I placed an order for two tops and they were too small. I attempted to return them and was told that they were purchased through a different company. I didn't think I was purchasing through a different company.
A company called Cellular Only? For clothing? They informed me they had sent a message requesting a shipping label for me. This communication happened after one week of emailing Overstock about the return.
They don't make it easy.
You should be able to return items automatically online, print out a shipping label, and drop it off at your local post office or UPS. Overstock needs to change this policy, otherwise, I will not be purchasing any more products since I don't know who I'm purchasing from.
- Not easy to return
- Poor automated phone system
Preferred solution: Full refund
User's recommendation: Make sure you call them before you purchase anything. Make sure it is directly from them and not through another seller. If you need to return something, it will be a big pain and it will take forever.
About
Overstock is a public company founded in 1997 under the name D2: Discounts Direct and later in 1999 it was renamed in Overstock. Overstock.com is an on-line retailer. The tagline of the company is: "Your online outlet!" The company is headquartered in Cottonwood Heights, Utah. This on-line E-commerce marketplace offers a wide range of different products. Overstock.com completed the public offering of its shares in 2002 but disappointed its shareholders with 6% decrease in sales. Besides Overstock direct retail sales, the company has also offered a raw of on-line auctions on the Internet sites since 2002.
Overstock is ranked 523 out of 3016 in Furniture and Decor category
USA, Canada
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