Overstock
Reviews and Complaints
Received an order with no name
Charged for something I didnt order. Return fee is rediculous. Never will I purchase anything from Overstock!!!
User's recommendation: Go elsewhere
Want to know if you sent out my order yet
No answer to whether you shipped my purchase yet, I already paid for this purchase could you please just confirm shipment
Preferred solution: Deliver product or service ordered
Habitual fraud
For at least the second time spanning years, initiations of unauthorized charges have necessitated cancelling a credit card number and reissuing.
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Verified Reviewer | Pittsburgh, PennsylvaniaMy refund
On the 8th of April you email me to say that that you had refunded my money to my card. As of today, my bank still has not received it.
I am trying to locate my funds. Please advise me as to the status of my money.
User's recommendation: Overstock has no problem charging promptly charging your account for a purchase, but It appear that they have no incentive to refund your payment when you cancel a purchase.I will really think long and hard before dealing with this company in the future.
Adding Reviews on Overstock is cumbersome
Ordered a Chaise and I received two set of arms but not the Chaise(having four arms with the missing body of the Chaise is hilarious now that the ordeal is over). I did a chat with Overstock and told them that the order should not show as being delivered when I did not get the complete order yet.
I had to end the chat because the Bloke was not listening. I ring Overstock and spoke to a young lady. I repeated the same information at least 10X, and she did not understand the situation. For my sanity, I had to end the call.
I looked at the shipping paperwork and contacted the Company that shipped the Chaise. The Lady told me two boxes were delivered, so I needed to ring Overstock for any further issues. I phoned back the same Company, received another young lady. She took the time to listen, and it was discovered that I received a double of the same arms, but not the Chaise.
She resolved the delivery mayhem in less than two hours, and in three days I received all the parts to put the Chaise together. I wrote a review on Overstock and gave it a 4* but discussed the experience so that others would know what they may go through.
Overstock did not post it because they want review on only the product and not the experience as well. I feel that Overstock just want pretty reviews because typically the product itself is not bad, it is the poor experience that comes with the product that people should also be aware of in order to make the decisionn to buy or not to buy..
- Good items
- Poor customer service
Preferred solution: Nothing, just want people to see what they have to go through.
User's recommendation: Hang up the phone or chat if it is not a Rep from North America on the other linen
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Verified ReviewerI submitted the tax exemption certificate as required but did not get my tax back. I was told by an agent that someone would contact me in 48 hours but no one did.
They have a lot of talk but NO action to compliment the talk. Until they make me whole I will never recommend or buy anything from them again.
Preferred solution: Price reduction
Total mixup of last purchase.
After 4/5? Phone calls finally resolved. Have purchased from them in past and was happy with purchases.
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Verified ReviewerDamaged 1,250$ product not getting help from customer service
I have been dealing with a nightmare with a table and I am getting nowhere with customer service . I finally get my 1200$+ dining table set slammed down on my driveway I wait for my floors in the house to be laid down and built the table last week only to find one chair is missing the threads to screw the screws in and the table top is completely scratched on one side.
I work at a 911 center long hours and hardly have time to call customer service repeatedly or deal with this.
I will be contacting corporate or better business bureau if I have too next I want to cry my table is not what I expected and I dont have 1200 to just throw around for damaged products Im not rich. I would hope their company would at least refund me some of the money for the hassle because now I have to sand and spray paint the tabletop to hide the scratches and I have to go ask Home Depot to help me find the threads to insert in this chair.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifference in pricing
There is a huge difference in price from last week to today. I received this order last night after waiting for over a week to receive and it is on sale today.
I would like a refund of the difference in pricing. Please update me,
- Usually good deals
Preferred solution: Price reduction
User's recommendation: Recheck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
$53 to return Two pillows that didnt look anything like the picture.
Each pillow is $44 so shipping is more than what one of them is worth.
When I purchased the pillows it said free shipping for returns.
Then they're telling me that if I pay for shipping, I should buy insurance on it, and pay for a tracking number to track it, and that they might charge me fees when they receive the package, that wasnt taken out of the original package, I just did a little slit in the shipping package to see if it was the right pillow and it wasnt.
They have a location right near my home and they wont allow me to drop it off there, to avoid shipping costs.
I bought the same brand of pillows same size and everything for only $25 each at HomeGoods.
Walmart had the same pillow that I wanted and they also had the barcode that originally came on the pillow, which made it easy to find, but they were out of stock and they were only selling it for $35
- Over priced
Preferred solution: Full refund
User's recommendation: I will never shop there again
No directions
I ordered this bookcase for my great-grandson for Christmas, it was too small so they gave it to me for my house. I opened it and no directions.
I called customer service and because of the time for which I ordered it they wouldnt request directions (from China). I didnt ask for a refund, only directions.
User's recommendation: Not to order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered copper faucet
The faucet was $160.00 more than Wayfair. Asked Overstock why the price difference.
They said I had to join O to get price matching, but, that wasnt available for me. The order could not be cancelled or refunded. I waited for the order and my contractor had to leave. Clearly, the goal at Overstock, was to get paid.
When it finally arrived, it was too late. We had ordered and installed the faucet that was available. Overstock next charged me an excessive return fee. Done with them!
I returned a 50 lb.
sink for less than a 2 lb faucet. Gauging!
- Excessive return charges
- Overpriced
- Overpriced return fees
Preferred solution: Full refund
User's recommendation: Wayfair
Order placed, no update to tracking, order still not delivered, can’t reach anyone in authority at overstock
See above-see above
See above
See above
Customer service is complete failure
Order tracking is complete failure
Order delivery is no where near accurate and they have no intention of making it better. They advertise a multitude of products as if in their stock but they send all orders to manufacturers and have no clue if product is in stock. Poor management idea and customer left without any follow up
- Customer service communication in all areas
- Tracking
Preferred solution: Price reduction
User's recommendation: Don’t order from these guys- amazon, Target, Kohl’s far better and accurate
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Verified Reviewer | Fairburn, GeorgiaMy older arrived wasn't the right Item that I ordered box was busted open parts was not in box
Received my order wasnt the right size 2 boxes was opened one of them was opened inside the truck and parts are laying all over the floor they had to be the part separately and put wrap around the other boxes im in process of resolving this matter
User's recommendation: Don’t have one yet
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Verified ReviewerDamaged product
I ordered a Electric fireplace and when it arrived plugged it in and it makes noise. so I called and they ordered to send me a new one out, got the new one yesterday took it out of the box today plugged it in it makes noise.
So yes I am kinda upset for all the aggravation. No I dont only have one to send back I have two to send back.
Preferred solution: Full refund
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