Overstock - Wrong item delivered
We purchase from Overstock the Samsun Washer Dryer (Gas Dryer).After 2 weeks was deliver all wrapped so you cannot see what inside The driver refused to wait to open and inspect, he told us the package not damage very little English speaking driver.
So we open and recognize it is the totally different items what Overstock show in his website on the pictures. We called Customer service the agent also recognize the differences also the pedestal's was missing. She told us need to transfer us to the Electrical department. she get back on the phone and told us someone will call us back after 3-5 Business days.
We receive the phone call and the gentleman recognize the differences he ask to send the pictures from the delivered items. he told us he will call on Monday - nobody called we saw on the website the RA # initiated and the re -deliver start to process- but after 1 days the re-deliver was cancelled and when we called was told us it is out of stock no info when going to have this style again. so I here with no Washer Dryer I paid for the scheduled installation and take 2 days off from work to wait for the deliver and the next day installations.
It is totally unacceptable we understand mistakes but should find the solutions but do not want to try anything.I do not recommend to buy anything from Overstock
Review about: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $2200.
Preferred solution: Let the company propose a solution.